Senior Performance Analyst (Google Analytics) - London

FDM is a global business and technology consultancy seeking a Senior Performance Analyst with a focus on google analytics to work for our client within the public sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a Senior Performance Analyst to manage and up-skill others in analysis where possible and appropriate, provide leadership within their team and proactively use analysis to improve services. As a Senior Performance Analyst, you will work on multiple projects developing services, providing advice and guidance on the required specifications of a server and will assist with testing of new servers when required.

You will actively contribute to the Performance Analysis community, whilst forging links with the other analytical departments. You will work with colleagues across many levels of seniority to ensure that there is a high level of collaboration between all areas of the organisation.

Responsibilities

• Setting up performance management frameworks including key performance indicators (KPIs), building dashboards and providing in depth reports to communicate key metrics
• Developing tools and techniques to aid others in collecting, collating, cleansing and interpreting data to derive meaningful and actionable insights
• Investigating, researching and acting on any improvements that could be made to a service
• Extracting and analysing data for any reported performance issues that a toolset has picked up
• Providing expert guidance to all users of a toolset to ensure that the tool is useful and relevant
• Building capability and continually developing analysis skills of self and others through line managing Performance Analysts
• Managing the quality and accuracy of data and analysis and how they are used
• Ensuring that all data feeds are reporting as expected across the estate
• Ensuring that all license limitations are adhered to in order to protect the business against unexpected costs
• Reviewing thresholds and alerts to make sure they are meaningful so that technical teams are being notified of potential issues at the right time
• Monitoring a service once it has been released into production, providing the tools for the operations teams to monitor the service going forward

Requirements

• At least 5 years experience in a Performance Analyst role
• Experience in helping teams to apply a range of techniques to handle and analyse complex data securely and provide insight to support a live service
• Ability to identify the right data sources and interpreting results, ensuring data is accurate and fit for purpose
• Demonstrable experience determining which performance measurements and analytical techniques are appropriate
• History of demonstrating a deep understanding of business goals and turning these into tangible performance measures
• Able to communicate findings and tactical/strategic recommendations to senior stakeholders in a language which meets the needs of different users
• Confident analysing digital performance and managing the configuration and deployment of analytical tools and solutions
• Experience using tools such as Google analytics, BMC
• Ability to demonstrate knowledge of the ITIL framework

Why join us?

• Career coaching and access to upskilling throughout your entire FDM career
• Initial upskilling pre-assignment that has been accredited by TechSkills
• Assignments with global companies and opportunities to work abroad
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
• Access to the Buy As You Earn share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.