Business Process Analyst - Barnsley

FDM is a global business and technology consultancy seeking a Business Process Analyst to work for our client within the finance sector. This is initially a 5-month contract with the potential to extend and will be a hybrid role that will be based in Barnsley.

Our client is seeking a detail-oriented and process-driven Hardware Asset Management (HAM) Business Process Analyst to support and optimise their HAM operations. The ideal candidate will bring a solid background in business process analysis with hands-on experience in IT asset lifecycle management, helping to drive efficiency, compliance, and strategic improvements across the HAM function.

Responsibilities

• Analyse and document current HAM processes, covering procurement, deployment, maintenance, and end-of-life/disposal stages
• Identify operational inefficiencies and recommend actionable process improvements
• Collaborate cross-functionally with IT, Procurement, and Finance teams to streamline asset management workflows
• Support the implementation and enhancement of HAM tools and platforms (e.g., ServiceNow, Flexera)
• Ensure HAM practices comply with internal policies, standards, and external regulatory requirements
• Develop and maintain reports, dashboards, and KPIs to track hardware asset performance and utilisation metrics

Requirements

• Minimum of 3 years proven experience as a Business Process Analyst, with a focus on Hardware Asset Management or IT Asset Management.
• Strong knowledge of ITIL framework and IT asset lifecycle best practices
• Proficiency in process mapping and documentation tools (e.g., Microsoft Visio)
• Excellent communication skills, with the ability to engage and influence stakeholders across departments
• Strong organisational and multitasking abilities; able to work independently with minimal supervision
• Experience with ServiceNow HAM Pro module or Flexera Asset Management tools
• ITIL certification or equivalent process-oriented certifications

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

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