Microsoft Dynamics 365 Specialist - Remote

FDM is a global business and technology consultancy seeking a Microsoft Dynamics 365 Specialist to work for our client within the technology sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role.

Our client is seeking a Microsoft Dynamics 365 Specialist to join a programme involving leading the solutioning and configuration work as part of series of replatforming and data cleanse projects for a Legal Tech client. This role will also require advisory input on the design and execution of a complex data cleanse and migration activity, ensuring consistency, quality, and alignment with the established replatforming plan/strategy.

This is a critical role that involves close collaboration with a Data Analyst, Business Analyst, Test Engineer, Project Manager, and Product Tech teams, with a strong focus on delivering a positive, client-facing experiences on multiple concurrent projects.

Responsibilities

• Act as the lead SME on Dynamics 365 Customer Engagement (CE) for the CX365 replatforming and data cleanse programme
• Collaborate closely with Data Leads and product SMEs to support a robust data cleanse and migration process from legacy systems (Microsoft Dynamics CRM) to Dynamics 365
• Define and validate data models and customer entity structures within Dynamics
• Provide governance and quality assurance over system configuration, workflows, integrations, and customisations
• Lead workshops and solution design sessions with internal teams and third-party vendors
• Support UAT, go-live, and post-launch activities with expertise in troubleshooting and optimisation

Requirements

• Minimum of 5 years’ experience delivering enterprise-grade Dynamics 365 CE implementations (Sales, Customer Service, Marketing modules)
• In-depth knowledge of Dynamics 365 data model, Power Platform, and integration methods (including APIs and middleware)
• Experience in data migration and cleansing projects, including deduplication, enrichment, and transformation logic
• Strong understanding of customer journey orchestration using CRM systems
• Ability to work with stakeholders across business and technology teams to deliver fit-for-purpose solutions
• Proven experience with Azure services, particularly Azure Data Factory (ADF), with a strong understanding of Azure-based data integration and cloud infrastructure is essential
• Experience working with Agile or hybrid delivery models

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.