About The Role

FDM is a global business and technology consultancy seeking a Project Manager to work for our client within the financial sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London.

Our client is seeking an experienced Project Manager to lead the migration and optimization of their ServiceNow (SNOW) platform as part of a broader IT service management transformation. This role will oversee the end-to-end delivery of the ServiceNow migration programme- ensuring a seamless transition to the new environment while aligning with business requirements, compliance standards, and operational excellence goals.

Responsibilities:

Lead the planning, execution, and delivery of the ServiceNow migration project, ensuring alignment with strategic IT and operational objectives.
Manage all project phases — scoping, design, build, testing, deployment, and transition to BAU.
Work closely with internal teams (Infrastructure, Service Management, Security, and Operations) and external vendors to ensure successful delivery.
Define project governance, track milestones, and proactively manage risks, issues, and dependencies.
Oversee data migration, configuration management, and integration with other enterprise systems.
Ensure all workstreams adhere to Coutts’ IT change and security standards.
Report on project progress, risks, and outcomes to senior stakeholders and programme sponsors.
Drive continuous improvement and ensure knowledge transfer to operational teams post-migration.

About You

Proven experience managing ServiceNow migration, implementation, or upgrade projects.
Strong understanding of ServiceNow architecture, modules, and integrations.
Background in ITSM / ITIL processes and their application in enterprise environments.
Solid track record of delivering complex technology projects within large organizations.
Excellent stakeholder engagement and vendor management skills.
Strong project governance, risk management, and communication capabilities.
Experience working within financial services or similarly regulated industries.

Desirable Skills

ServiceNow certification(s) or equivalent practical experience
Familiarity with Azure, AWS, or hybrid cloud environments.
Experience with Agile or hybrid project delivery methodologies.
Relevant certifications: PRINCE2, PMP, or Agile PM.

About Us

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave, work-place pension and BAYE share scheme

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