Content Designer- Various Locations across the UK

FDM is a global business and technology consultancy seeking Content Designers to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role based in one of the various office locations in the UK including Leeds, Manchester, London, Telford and Worthing. 

We are seeking a number of Content Designers to join our dynamic team and play a pivotal role in delivering high quality content design and UX for a large end customer. Working closely with Senior Project/Programme Delivery Leadership and other Subject Matter Experts, you will help drive quality standards/outputs across one or multiple Programme Delivery areas. This is an exciting opportunity to contribute to/lead specific initiatives within significant programmes of work.

Responsibilities:

• Act as a recognised Subject Matter Expert in content design and UX, providing authoritative advice, documenting design decisions, and influencing delivery within and beyond assigned projects.
• Set and shape product and design direction by defining the value of design, identifying gaps in strategy or process, and developing practical solutions that improve outcomes.
• Design, create, and validate transactional and static content across complex online and offline journeys, iterating through prototypes or directly in code where appropriate.
• Think strategically about end‑to‑end journeys across channels, services, and organisations, ensuring content aligns with wider communications and service strategies.
• Lead and influence the design process through evidence‑based decision‑making, proactively optimising journeys and advocating for user‑centred design.
• Use data, insight, usability testing, and research findings to inform design decisions, evaluate effectiveness, and assess services against GDS standards.
• Confidently lead collaborative design activities, including workshops and stakeholder sessions, influencing senior stakeholders and championing design inside and outside the organisation.
• Improve design and content operations by defining tools, templates, and ways of working, removing barriers, mitigating risk, and enabling teams to work more effectively.

• User-centred mindset & empathy- Demonstrates strong user focus, understanding user needs and designing content that supports people effectively.
• Evidence-based content design- Uses research, context, and insight to make informed design decisions and improve outcomes.
• Data, analytics & measurement- Confident using data, metrics, and analytics to evaluate performance and iterate content based on results.
• User research & interaction design methods- Able to apply and/or create artefacts such as personas, journey maps, and support experimentation (e.g., A/B testing).
• Clear, plain-English writing- Writes accurate, accessible content for different audiences, with excellent grammar, spelling, and editorial standards.
• Omnichannel content creation- Produces content for both online and offline channels, adapting tone and format to the journey and context.
• Agile collaboration & communication- Works effectively in multidisciplinary teams, communicates clearly, and contributes confidently in agile delivery environments.
• Problem-solving with accessibility, inclusivity & security awareness- Identifies issues, proposes solutions, and designs content that considers accessibility, inclusivity, and security requirements.

Preferred:

• Experience designing services in the public sector, with an understanding of government users and delivery environments.
• Familiarity with the Service Standard and assessing or designing services in line with its principles.
• Practical experience using the GOV.UK Design System and GOV.UK Prototyping Kit to design and test content.
• Experience working with or supporting service assessments, including the Service Assessor role or preparation for assessments.
• Hands-on experience using content management systems (CMS) to publish, manage, and iterate live content.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension