FDM is a global
business and technology consultancy seeking an experienced Delivery Manager to
join our Global System Integrator/Consultancy client, supporting a major public
sector organisation within Tax Administration. This
is an exciting opportunity to lead delivery across a large, business‑critical
service portfolio at scale. You
will play a key role in driving end‑to‑end delivery across this estate, ensuring high‑quality,
timely outcomes across multiple services and workstreams. Acting as a central
link between Delivery Leads, engineering teams, Service Delivery Managers, and
senior stakeholders, you will oversee delivery in a fast‑paced,
high‑profile environment supporting millions of users.
This
platform is a critical national service underpinning tax processing and
collection. You will operate within a complex, multi‑team
landscape, collaborating closely with other Delivery Leads to ensure alignment,
coordinated planning, and consistent delivery outcomes. This role requires
balancing change delivery with live service stability, ensuring that ongoing
enhancements, regulatory changes, and defect resolution are delivered safely
without impacting service performance.
Responsibilities:
- Owning and driving delivery
across these services, ensuring outcomes meet business and client
expectations
- Collaborating closely with
other Delivery Leads to align priorities and coordinate cross‑team delivery
- Working in partnership with
Service Delivery Managers to ensure alignment between change and live
service operations
- Building and maintaining
strong stakeholder relationships across both client and consultancy teams
- Coordinating delivery across
multiple workstreams, including regulatory change, service enhancements,
and defect resolution
- Proactively managing risks,
issues, and dependencies within a complex, legacy environment
- Providing clear, consistent
reporting on delivery progress, milestones, and outcomes
- Supporting planning and
prioritisation activities to optimise capacity across competing demands
- Promoting a collaborative,
accountable team culture and driving continuous improvement in delivery
practices