User Researcher- Remote

FDM is a global business and technology consultancy seeking a User Researcher with Active SC to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a remote role with occasional travel into London or Manchester.

We are seeking a highly skilled User Researcher to lead the discovery and validation of user needs across data handling and classification processes. This role will play a critical part in ensuring the implementation of data labelling and classification frameworks is intuitive, user-centric, and aligned with real-world behaviours. You will collaborate closely with business analysts, product teams, and key stakeholders to uncover insights that shape a seamless and effective user experience.

Responsibilities 

• Design and execute a comprehensive user research strategy across all phases of the project
• Conduct qualitative and quantitative research including end-user interviews, surveys, and observational research
• Partner with Business Analysts to review and map existing processes and user journeys
• Develop deep insights into user understanding of data sensitivity and classification requirements
• Analyse user behaviour patterns when handling, storing, and sharing data
• Create and maintain detailed user personas focused on data handling behaviours
• Capture user needs, motivations, friction points, and variations across roles and departments
• Lead usability testing initiatives including pilot testing of classification and labelling approaches
• Test and refine label naming, descriptions, and guidance through iterative feedback

• Applicants must hold active SC clearance and have worked within a government department within the past 12 months.
• Proven experience in User Research, UX Research, or Human-Centred Design
• Strong expertise in both qualitative and quantitative research methods
• Experience conducting usability testing and translating findings into improvements
• Ability to synthesise complex information into clear insights
• Strong stakeholder management and communication skills
• Experience in data, governance, compliance, or enterprise environments is desirable

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. 

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension