Site Reliability Engineer

Reliability Engineer

Description

Responsibilities

Identity & Access Management (IAM)

• Build, maintain, and optimize enterprise IAM services, assessing system performance and contributing to solutions and improvements.
• Collaborate with cross-functional teams to integrate IAM solutions across the organization.
• Ensure compliance with security standards, policies, and best practices.
• Resolve complex issues escalated by customers, engineers, and support teams.
• Support the alignment of IAM infrastructure with current and future business requirements.

Site Reliability Engineering (SRE)

• Apply Site Reliability Engineering (SRE) principles to improve operational excellence.
• Collaborate with development teams to improve system architecture, resilience, and scalability.
• Contribute to initiatives that enhance system security, reliability, availability, and performance through automation and process improvement.
• Partner with system owners to support business continuity and disaster recovery efforts for IAM platforms.

Operations & Support

• Monitor and support critical IAM services in a production environment.
• Investigate, troubleshoot, and resolve technical issues.
• Create and maintain operational documentation and procedures.
• Support incident, problem, and change management activities.
• Participate in periodic on-call support rotations as needed.

Technical Skills

• Strong understanding of:
  • IAM platforms and products, including solutions such as ForgeRock and Ping Identity.
  • Enterprise networking and security standards, principles, and best practices.
• Intermediate knowledge of Windows and Linux (Red Hat) system administration.
• Intermediate proficiency in at least one scripting language, such as PowerShell, Python, Perl, or Shell scripting.
• Experience troubleshooting applications and using debugging tools.
• Experience working within large-scale enterprise environments.
• Familiarity with operational and monitoring tools such as Splunk, Grafana, ServiceNow, Jira, and Jenkins.

Soft Skills

• Strong interest in Identity and Access Management, directory services, and information security.
• Excellent written and verbal communication skills, with the ability to create documentation, deliver presentations, and engage effectively with stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Self-motivated and capable of working independently.
• Comfortable working in operational support environments, including periodic on-call responsibilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to operational excellence.

Experience

• Previous experience supporting IAM platforms, enterprise applications, or IT operations environments.
• Experience with production support, system administration, platform operations, or reliability engineering is preferred.
• ITIL, CISSP, or similar industry certification preferred but not required.