Technical Business Analyst- London or Coventry

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Technical Business Analyst- London or Coventry

About The Role

FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the Retail sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London or Coventry.

Our client is seeking experienced Business Analysts to join their next-generation ecommerce programme. You will be embedded in cross-functional journey teams, turning customer outcomes into a verified, end-to-end understanding of the business. You will document how journeys work today, including the business rules, dependencies, integrations and data behind them, so teams know what must be true for a journey to work safely and be migrated successfully. You will work closely with Product, Architecture and Engineering to reduce ambiguity, surface risks early and support confident delivery and the retirement of legacy systems.

Responsibilities

Identify and document business rules, customer and operational behaviours, and end-to-end process flows within your journey team
Map dependencies, integrations and system interactions across legacy and target platforms, and expose cross-system risks early
Capture data requirements, including data mapping and data flows between systems
Write clear user stories and acceptance criteria and keep requirements traceable through to delivery
Work with Product, Architecture and Engineering to resolve ambiguity and support design decisions
Provide the analysis needed to support migration planning and legacy retirement
Run workshops with stakeholders and subject matter experts to validate your understanding and agree scope

About You

Proven experience as a Business Analyst on a platform migration, replatforming or legacy decommissioning programme
Strong process modelling and documentation skills (BPMN/UML) using tools such as Visio, Lucidchart, Miro or Draw.io
Experience analysing integrations and APIs, and reading interface specifications and architecture artefacts (REST, JSON/XML, Postman or Swagger)
Working knowledge of SQL and data mapping or data modelling
Experience writing user stories and acceptance criteria in an Agile environment using Jira and Confluence
Confident working with senior stakeholders and technical teams, and comfortable challenging assumptions
Minimum of 5 years' experience as a Business Analyst
Retail, ecommerce or omnichannel experience is desirable

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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