Demand and Capacity Manager- Remote

FDM is a global business and technology consultancy seeking a Demand and Capacity Manager (Operational Forecasting and Resource Modelling SME) to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a fully remote role.

Our client, is seeking an experienced forecasting specialist to develop, maintain and improve operational forecasts across the organisation. This is an end to end role covering how demand is generated, how it translates into workload, and the workforce needed to deliver it. Our client has immediate forecasting priorities, so you will need to get up to speed quickly with existing models and operational areas, work with a high degree of autonomy and deliver quality outputs at pace.

Responsibilities:

• Build, maintain and regularly update multiple operational demand and resource forecasts across BSR, using methods suited to each operational area
• Analyse historical activity to identify the drivers and trends that influence future demand
• Work with operational leads to understand processes and translate forecast demand into workload and future workforce requirements
• Develop scenario and sensitivity analysis, and monitor forecast versus actual performance, refining models as data and processes mature
• Identify future resource gaps and provide clear insight and advice to operational and senior leaders to support workforce and capacity planning decisions
• Maintain clear documentation of methodologies, assumptions, data sources and model changes 

• Significant hands on experience developing and maintaining operational demand, capacity and resource forecasts
• Proven ability to build forecasting models from first principles, including where no established methodology exists
• Experience translating demand into workload, capacity and workforce requirements, including developing and validating productivity assumptions
• Strong scenario modelling, sensitivity analysis and forecast versus actual analysis skills
• Advanced Microsoft Excel skills, building complex, transparent and auditable forecasting and resource models, plus experience analysing large and complex datasets
• Confident working with incomplete or evolving data, managing competing priorities and communicating outputs clearly to senior stakeholders
• Minimum of 7 years’ experience in operational forecasting, demand and capacity planning or workforce planning