Account Manager

We are expanding our Account Management team and are looking for a Junior Account Manager to contribute to the continued growth to the business.

The purpose of this role is to nurture existing client relationships, as well as generate and develop new business opportunities in a variety of sectors including Financial Services, Public Sector, Media, Retail, Travel, Healthcare and Insurance. After completing FDM’s sales training, and learning our business model, we’ll start you on the sales journey at FDM which has significant career advancement opportunities.

You’ll be managing the sales cycle from end to end, working collaboratively with academy, technical presales, marketing, legal and people team. Together you’ll ensure that the content and strategy reflect the brand image of FDM and generates results as determined by the key sales stakeholders.

Duties and Responsibilities:

• Maintaining existing client relationships and developing new connections through Business Development activity
• Attendance & contribution at daily stand up and regular group sales meetings
• Able to achieve targets and weekly performance KPIs
• Account Management administration through Cloud CRM management tool – Salesforce
• Use of collaboration & networking tools including Microsoft Teams, Yammer & LinkedIn
• Gathering requirements from customers and sourcing relevant candidates from the FDM academies for roles
• Cross functional collaboration with other areas of the business including Recruitment, University Partnerships, People Team, Academy, Product Owners and Sales Management
• Providing pastoral support to our in-house trainees, both in the process of securing their placement and in their time on-site
• Staying up to date with industry & sector developments through research

• Educated to degree level or equivalent sales / customer facing experience (1-2 years)
• Previous experience in sales or recruitment is beneficial but more importantly, we are looking for the right attitude and motivation to succeed
• Impeccable interpersonal and communication skills
• Ability to work under pressure
• Strong organisational skills and meticulous attention to detail
• Commercially aware and target-oriented individuals
• Eager to learn and develop professionally
• Technically proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint)

We are mostly interested in a spirit of entrepreneurialism, creativity and passion for sales – specific experience is not essential – you’ll simply need to demonstrate motivation to learn the tools and knowledge required to succeed.

You’ll begin to build relationships and solve client challenges from the get-go. You’ll need to be comfortable presenting FDM’s business to clients, face-to-face and today on Zoom/Teams daily.

FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.