About The Role

We’re looking for an individual to join our Consultant Success team in London focusing on the experience the Consultants on our award-winning Graduate Programme have whilst placed on client site.

You will be part of a team, based in one of our client sectors, responsible for liaising with our Consultants on-site to ensure that their experience is positive and that they are receiving and benefiting from the available resources and people across the business. This will involve calling a case load of Consultants each day to check-in, inputting data to track their progress, escalating any issues to the appropriate team, organizing social events and actioning any issues requiring follow-up.

Duties and responsibilities:

  • Speaking or meeting with assigned Consultants at least once a quarter
  • Sign-posting Consultants to all the facilities and people available across the company including learning platforms such as LinkedIn Learning, Academy, People Operations and the other functions of the Consultant Experience team
  •  Understanding how Consultants feel about their relationship with FDM, the level of support received and how they can receive further support if required
  • Explaining how FDM’s Consultant Alumni Programme operates and how they can contribute to it and benefit from it
  • Identifying any Consultants ‘at risk’ and ensuring other areas of the business are aware of the issues contributing to this in particular CX, Sales, People Operations, Academy and Beach
  • Organising and attending regular Consultant socials and networking events
  • Gathering Consultant success stories and preparing case studies
  • Staying up to date with industry and sector developments through research
  • Learning from Consultants about their role, responsibilities, reporting lines, required skills and the relevance of FDM’s training (both initial and ongoing) to the role
  • Hearing about the challenges that Consultants have faced in their role, the tools and support mechanisms they have used and the additional facilities which would be of benefit to them
  • Working with colleagues in the CX Partner team to ensure that the broader objectives around of the department are met
  • Contributing to CX initiatives such as the Consultant Peer Support and Community Networks
  • Attending daily stand ups and regular group Sales Town Halls
  • Using a variety of software such as MS Forms and our CRM tool Salesforce to keep an accurate record of all communications and provide the business with the ability to track progress and analyse Consultant feedback
  • Actively using a variety of collaboration and networking tools including Microsoft Teams, Yammer and LinkedIn

About You

  • Interested in people and building relationships
  • Self-motivated and able to manage own time and workload
  • Able to achieve targets and weekly performance KPIs
  • Interested in developing a career focused on technology and people
  • Educated to degree level or with equivalent experience
  • Competent user of Microsoft Office packages and willingness to learn new technology skills in packages such as Salesforce and social media
  • Strong communicator – empathetic, engaging, active listener, able to build rapport
  • High attention to detail
  • Commercial thinking, innovation and creativity with the ability to think on your feet

About Us

FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.

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