FDM Group is looking for an individual with Admin experience to cover maternity leave for the Skills Lab Administrator.
Skills Lab is FDM's department responsible for upskilling our consultants through various courses before they begin a technical assignment with one of our clients. The Skills Lab Administrator is responsible for the day-to-day running and operations of our Australia Skills Lab. The Skills Lab Administrator plays an integral role in ensuring the smooth running of the training cycle by continuously improving processes, so that information is being collated, logged and stored in the most organized and efficient way possible. Reporting directly to the APAC Skills Lab Director, you are a crucial point of contact for both consultants and coaches and will be required to multitask, prioritize and liaise with various departments including Sales, Recruitment and HR.
The position will be a fixed term contract for 9 months beginning in March / April timeframe. The successful candidate will be required to work from the Barangaroo Office 4 days a week.
Duties and Responsibilities:
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Responsible for a smooth pre-onboarding process – setting up trainee accounts and providing access to the Learning Management System (LMS)
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Support Management with coordinating training schedules
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Onboarding of new trainees using Salesforce, the Resource Planning Tool (RPT) and the Delegate Management System (DMS)
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Book, coordinate and invigilate external exams as needed
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Review and upload trainee CV’s
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Support returning (‘benched’) consultants to ensure fast transition to their next client placement
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Deal with enquiries and liaise between the Recruitment team, Sales team and trainers to coordinate calendars and appointments
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Generate reports regarding the status of the Skills Lab and its consultants in coaching
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Monitor trainee attendance using the DMS, authorizing absence requests as appropriate and highlighting any attendance concerns to Skills Lab Management and HR
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Ensure data integrity by performing regular system housekeeping e.g. test scores, trainee feedback
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Effectively monitor day-to-day progress of all consultants and flag any performance concerns with relevant management
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Document all processes relevant to the role and ensure consistency across academies
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Perform basic office co-ordination duties such as approved meeting room booking requests.
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Any other ad hoc duties as required