Service Desk Engineer - London

FDM is a global business and technology consultancy seeking a Service Desk Engineer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a fully onsite role that will be based in Richmond Upon Thames.

Our client is seeking a Service Desk Engineer whose main role will be providing support for the current Windows 11 deployment project. They are looking for a dedicated, professional, and customer-focused Service Desk Engineer to provide technical support and exceptional service to their clients. As a key member of the IT team, you will be responsible for troubleshooting, diagnosing, and resolving technical issues to ensure smooth IT operations.

Responsibilities

• Providing project support for the build and deployment of Windows 11
• Building, configuring, and supporting desktop, laptop, and other equipment
• Installing, configuring, and supporting software
• Troubleshooting, escalating, and resolving matters relating to user login, system configurations, software installations, and other issues
• Providing support to users both on site and remotely
• Answering the Service Desk help line
• Logging and dealing with Service Desk tickets
• Creating documentation, and sharing knowledge of systems and processes
• Undertaking any other reasonable tasks as requested by your manager

Requirements

• A minimum of 3 years’ experience in a Service Desk Engineer role
• Proven technical skills and extensive knowledge of Microsoft technologies
• Ability to manage users and devices in a complex hybrid environment
• Have a team focus, with the ability to work with users and colleagues at all levels whilst maintaining a strong customer service focus
• Practical knowledge of user administration using Entra and Active Directory management tools will be key
• Ability to manage devices and application deployment using Microsoft technologies 
  (particularly Intune and Autopilot)

Why join us?

• Career coaching and access to upskilling throughout your entire FDM career
• Initial upskilling pre-assignment that has been accredited by TechSkills
• Assignments with global companies and opportunities to work abroad
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
• Access to the Buy As You Earn share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.