Technical Writer - Experienced

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (eg. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Technical Writer in Jacksonville, FL to work for our client within the financial services sector. This role is initially for 12 months and will be hybrid with requirements to be in the Jacksonville office 3days per week.

• Work in close collaboration with Subject Matter Experts (SMEs) to create robust documentation to support the closure of internal and external audit findings. In addition, addressing any additional documentation/responses requested
• Determine the full list of artifacts required to evidence the remediation of audit findings, and then creating and owning the plan to support their timely production
• Track the production of the supporting artifacts and driving others to meet the planned deadlines, thereby ensuring they are created on time for the closure documentation
• Own the production of the documentation throughout its lifecycle, including: being the primary author, eliciting information from SMEs (facilitating workshops), iterating and tracking document versions, securing evidence and gaining the various approvals required

Required skills

• Proven experience of writing formal process documentation for IT functions – e.g. policies, procedures, term of reference, senior management briefings
• Ability to scrutinize documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps and potential risk exposure, to quickly understand new technical information and concepts, to produce documents to effectively and efficiently communicate with audiences who are unfamiliar with the subject matter, to quickly build relationships, collaborate and influence to achieve results in a fast-moving, diverse, global environment, and to manage small projects - tracking, reporting, and driving others to deliver against agreed deadlines
• Able to work to pressing deadlines, including being flexible and accommodating changes to plans and demand
• Must have excellent working knowledge of Microsoft Office (especially Word) and Content Collaboration Software - Confluence or similar
• Able to understand the relationship between processes and their underlying controls and risks

 Desired skills

• Strong written and spoken English communication skills
• ServiceNow experience
• Ability to network across organizations
• Experience with Technology Lifecycle Management (End of Life software / hardware); IT Asset Management, preferred and of interacting with Banking Regulators, directly or indirectly, preferred