Supplier and Contract Manager (Performance & Engagement) - UK

FDM is a global business and technology consultancy seeking a Supplier and Contract Manager with a specialism in Performance and Engagement to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in any of many UK based locations including but not limited to Edinburgh, Cardiff, Manchester, Birmingham and Leeds.

Our client is looking for a Supplier and Contract Manager with a focus on Performance and Engagement to drive supplier excellence and effective relationship management. You will be responsible for developing KPIs, managing supplier reviews, and fostering collaboration to deliver outstanding service outcomes.

Responsibilities

• Develop and maintain performance management frameworks, including SLAs and KPIs
• Lead regular supplier performance reviews and initiate improvement plans
• Build and maintain strong supplier and internal stakeholder relationships
• Analyse performance data and trends to inform strategic decisions
• Coordinate resolution of performance issues, escalating when necessary
• Support continuous improvement through supplier development and innovation

Requirements

• Experience of the management of 3rd party contracts
• Experience in supporting or leading on new procurement activities including writing Statements of Work (SoWs)
• Sound communication skills - capable of engaging with a range of stakeholders to gather requirements and ensure needs are met effectively
• Relevant and recent experience in the procurement and management of 3rd party contracts
• Good organisational skills to prioritise, plan and manage your portfolio of contracts to maximise time and productivity and to meet deadlines
• A track record of working collaboratively with a wide range of stakeholders
• The ability to work at pace in complex, multi-stakeholder environments, demonstrating resilience and sound judgement
• The ability to balance and prioritise competing demands with minimal supervision
• Experience in supplier relationship and performance management
• Ability to develop and monitor KPIs and SLAs effectively
• Skilled in performance data analysis and reporting
• Strong interpersonal, negotiation, and conflict resolution skills
• Understanding of customer-centric service delivery

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.