Programme Manager - London

FDM is a global business and technology consultancy seeking a Programme Manager to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a seasoned Programme Manager with a proven track record in delivering complex, enterprise-wide regulatory remediation programmes within the financial services sector. This role demands strong leadership across multi-workstream environments, including data, operations, legal, complaints handling, customer communications, and engagement with BPO and legal partners. The ideal candidate will have experience driving strategic delivery in ambiguous, high-pressure contexts—particularly across motor finance, PPI, and large-scale customer redress programmes.

Responsibilities

• Lead the end-to-end delivery of complex, high-profile regulatory remediation programmes
• Oversee multiple interdependent workstreams spanning data, operations, legal, complaints, customer contact, and third-party/vendor management
• Develop and implement governance structures, RAID management, and robust reporting mechanisms
• Engage with internal and external stakeholders—including executive sponsors, regulators (e.g., FCA), legal advisers, and BPO providers—to ensure alignment and compliance
• Drive cross-functional delivery across teams such as data engineering, business analysis, ops readiness, and customer communications
• Ensure strategic alignment of programme outcomes with organisational objectives
• Establish and chair governance forums to facilitate escalation, control, and audit readiness
• Own the customer treatment strategy, ensuring fair, consistent, and regulatory-compliant outcomes
• Adapt delivery methodologies as appropriate (Agile, Hybrid, Waterfall) to fit programme needs
• Manage dependencies and proactively address risks and issues to maintain programme momentum

Requirements

• Extensive experience leading regulatory remediation programmes in the financial services sector
• Proven ability to manage multi-workstream programmes with a high degree of complexity
• Strong expertise in governance, risk and issue management, and regulatory engagement
• Experience delivering in ambiguous, high-stakes environments with competing priorities
• Deep understanding of customer redress, including segmentation, treatment design, and communications strategy
• Demonstrated success in managing third-party relationships (e.g., legal firms, BPOs)
• Skilled in stakeholder engagement at all organisational levels, including Executive and Board
• Familiarity with audit requirements and regulatory reporting
• Experience with motor finance, PPI, or similar regulated product areas is highly desirable
• Excellent planning, communication, and organisational skills

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.