Zendesk Assistant - Remote

FDM is a global business and technology consultancy seeking a Zendesk Assistant to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role.

This position involves supporting the client with various Zendesk-related tasks, including configuring their instances, providing contextual guidance, implementing best practices with APIs, and building custom apps. The focus is on assisting a project team with an existing custom complaints workflow. This role goes beyond basic support; it's about working closely with a project team to enhance and maintain a custom complaints workflow within Zendesk.  You'll be instrumental in configuring the Zendesk instances, guiding best practices, and building scalable solutions to meet our client’s unique support needs.

Responsibilities

• Configure and optimise Zendesk instances, including workflows, triggers, and automations
• Develop and maintain custom Zendesk apps to extend platform functionality
• Collaborate with cross-functional teams to understand requirements and deliver scalable solutions
• Implement and manage API integrations between Zendesk and third-party systems
• Troubleshoot and resolve technical issues related to Zendesk and Firebase services
• Document technical processes and contribute to knowledge sharing within the team

Requirements

• Minimum 3 years Zendesk Assistant experience, particularly with custom workflow configuration and optimisation
• Frontend development skills using React (JavaScript/TypeScript) or Flutter (Dart)
• Backend development expertise with Firebase Cloud Functions (Node.js)
• Senior-level full stack experience with Firebase is essential
• Experience with RESTful APIs, webhooks, and OAuth-based integrations
• Proven ability to work independently in a remote, fast-paced, and agile environment

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.