Senior Business Analyst - Edinburgh, Glasgow or Cheshire

FDM is a global business and technology consultancy seeking a Senior Business Analyst to work for our client within the insurance sector. This is initially a 3-month contract with the potential to extend and will be a hyrbid role based in Edinburgh, Glasgow or Cheshire.

Our client is seeking a highly skilled and proactive Senior Business Analyst to support the BPA Buy-In Implementation Team in shaping and documenting the future-state operational processes for Bulk Purchase Annuities. This role is critical to ensuring the team is equipped with robust, efficient, and compliant processes as we scale their BPA operations. 

The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. 

Responsibilities

• Collaborate with business subject matter experts to define and document “to-be” operational processes for BPA buy-ins
• Create detailed process maps using industry-standard tools such as Visio or Lucidchart
• Develop comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content
• Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements
• Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations
• Define processes for performing manual benefit calculations, including validation checks, audit trail requirements, and exception handling procedures
• Establish formal dispute resolution workflows for trustees
• Define clear escalation paths, outline roles and responsibilities, and develop timelines and communication protocols
• Define business continuity processes to ensure resilience in the face of system failures or resource constraints
• Review current document storage and access practices to identify and implement improvements that enhance operational efficiency
• Partner with another Business Analyst to review and update the Data Protection Impact Assessment (DPIA)
• Ensure all processes are compliant with GDPR and internal data governance frameworks

Requirements

• Minimum of 8 years’ experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance
• Strong capabilities in process mapping and operational documentation
• Demonstrated ability to work with cross-functional teams and engage with senior stakeholders
• Solid understanding of regulatory frameworks such as GDPR and FCA guidelines
• Excellent verbal and written communication skills, with strong stakeholder management abilities
• Experience working in Bulk Purchase Annuities or Defined Benefit pension schemes would be advantageous
• Familiarity with customer communication strategies and digital delivery methods, particularly video statement solutions
• Exposure to business continuity planning and operational risk management

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.