Mainframe Support - Experienced (Plano, TX)

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Mainframe Engineer located in Plano, TX or Chandler, AZ to support a project in the financial sector. Involvement in this project is anticipated to last initially 24 months but may be extended.

This role will be hybrid with requirements to be in office 3 days per week.

• Provide day to day production application support.
•  Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
•  Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur.
•  Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date.
•  Fulfil risk, audit, and regulatory requests.
•  Stakeholder management particularly with CIO and business partners.
•  Engage in initiative work as and when required.
•  Continually look to identify and drive process improvement opportunities – improved monitoring, automation, simplifying processes.
•  Excellent verbal and written communication skills.
•  Excellent problem-solving skills.

• Ideally with at least five years on work experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endevor, release management tools, Dump Reading, Transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, IBM utilities, Microsoft Office Products, Web technologies a plus, excellent communication skills, Root Cause Analysis.
•  Experience with SQL Database query language, Splunk and other monitoring tool exposure.
•  Experience in application support processes including incident management, release management, risk governance, etc.
•  Knowledge and experience in problem and conflict management
•  Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified.
•  Ability to work and manage stakeholders across business and technology groups who are based in various locations as required.

About FDM  

FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide. 

FDM has 2500+ employees worldwide, with over 80 nationalities working together as a team. From our origins in Brighton, UK, FDM now has 19 centers located across North America, Europe and Asia-Pacific and is now on the FTSE4Good Index. 

Dedicated to Diversity, Equity and Inclusion  

FDM Group’s mission is to make tech and business careers accessible for everyone. Our diverse team of 80+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer that is listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability or any other status protected by federal or provincial law, gets the chance they deserve. 

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.