Client Services Manager- London

FDM is a global business and technology consultancy seeking a Client Services Manager to work for our client within the finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London. 

Responsibilities:

• Single point of contact for daily client queries, navigating the organization for our clients
• Risk management of margins, expiries & market events
• Client service reviews and meetings, sending call reports, client metrics and trend analysis
• Increase availability of client self-service tools
• Get it right for clients first time
• Maintain a client feedback process
• Identify and automate manual processes, thus reducing firm risk
• Review and improve client STP rates
• Implement the Enhanced Supervisory framework
• Increase fraud awareness
• Provide clients with clearing solutions, training and live demos
• Handling various administrative duties

Selected Transactions:

• Providing Client Service coverage to our client base for both Listed and OTC Cleared products.
• Acting as the first point of contact for all day-to-day client issues, including; coordinating margin cash moves, FX processing and facilitating the expiry process.
• Building strong relationships with internal and external stakeholders
• Conducting regular client service reviews and performing root cause analysis of metrics for the client.
• Escalating exceptions and understanding of the team's key risks and controls and the importance of client confidentiality
• Understanding and applying the various regulatory requirements of Exchanges, CCP's, and Competent bodies- EMIR Article 39, CASS, etc.
• Ability to calculate and adjust commission, fees and P&L figures for clients
• Developing and rollout of new MS client technology

• Minimum 3 years of experience in a similar role
• Knowledge of Listed Derivatives or OTC Clearing preferred
• Strong client services experience in Derivatives Clearing
• Must be adaptable to change, as some days will require you to work on many various jobs at once
• Ability to work well under pressure and to tight deadlines
• Excellent stakeholder management- emphasis on being a relationship manager and providing superior service to the client base
• Strong communication skills

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.