Change and Transformation Coach / Team Lead

The Skills Lab Lead Coach will be responsible for guiding and mentoring a team of coaches and consultants within the Skills Lab, ensuring the delivery of high-quality training and development programs. This role demands a skilled leader with deep technical expertise and a passion for coaching. The Lead Coach will play a pivotal role in shaping the learning experience, driving skill advancement, and fostering a collaborative and innovative environment within the Skills Lab.

Duties and Responsibilities

• Leadership and Mentorship: Lead, mentor, and support a team of coaches, providing guidance and feedback to ensure the effective delivery of training programs.
• Curriculum Development: Collaborate with the Skills Lab management team to design and refine training curricula, ensuring alignment with industry trends and organizational needs.
• Coaching and Training: Deliver hands-on coaching and training sessions to consultants, focusing on developing technical competencies and practical skills.
• Performance Monitoring: Assess and monitor the progress of consultants, providing actionable feedback and personalized development plans to help them achieve their goals.
• Stakeholder Collaboration: Work closely with stakeholders, including practice leaders and HR, to identify skill gaps and align training programs with business objectives.
• Quality Assurance: Ensure that all training sessions and coaching practices meet the highest standards of quality and effectiveness.
• Continuous Improvement: Identify opportunities for enhancing the Skills Lab programs and processes, incorporating best practices and new technologies into the training approach.
• Reporting and Analytics: Track and report on coaching outcomes, providing insights and recommendations to improve training effectiveness and consultant performance.
• Engagement and Motivation: Foster a positive and inclusive learning environment, encouraging collaboration, innovation, and continuous improvement among coaches and consultants.
• Backlog Management: Create, refine, and prioritize product backlog items in collaboration with Product Owners and stakeholders.
• User Story Development: Write clear, actionable user stories with well-defined acceptance criteria to ensure alignment with business objectives.
• Requirements Analysis: Conduct workshops and interviews to gather requirements, translating them into functional specifications and process flows.
• Agile Collaboration: Facilitate sprint planning, backlog grooming, and review sessions to ensure requirements are understood and delivered effectively.

What we look for

• Bachelor’s degree and above in an IT or Business-related field.
• Relevant Industry experience of 3-5 years.
• 2+ years of experience in leadership role, preferably in a training, educational, or technical environment.
• Strong experience in Agile Project Management, Scrum framework, and SAFe
• Hands-on experience in Business Analysis and Product Management
• Exceptional communication and presentation skills
• Excellent analytical and demonstrated problem solving skills both technically and functionally
• Proven ability to learn new technologies and generate training documentation in a timely manner
• Demonstrated ability to work closely with non-technical business owners on a technical solution.
• Works well in a fast-paced environment and within a team
• Highly organized and able to manage multiple priorities
• Proven expertise in Software Development Lifecycle (SDLC) and working in an Agile environment.
• Proven experience in creating and managing product backlogs, writing user stories, and defining acceptance criteria in Agile environments.
• Strong knowledge of JIRA and Confluence for backlog and documentation management.

  Preferred qualifications

  Candidates should possess three or more of the following qualifications, depending on the primary practice they will be joining:

• Data & Analytics: Power BI, Tableau, Microsoft SSIS, Cloud Analytics
• Enterprise Tools: ServiceNow, JIRA, Confluence, Clarity
• UI/UX Design: MS Visio, Axure, SketchFlow
• Databases: Microsoft SQL Server, other RDBMS
• Cloud Platforms: AWS, Microsoft Azure, Google Cloud
• Automation: MS Power Platform, PEGA, Blue Prism, UiPath, Automation Anywhere
• Business Practices: Project/Product Management, Business Analysis, Agile methodologies

About FDM  

FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide. 

FDM has 2500+ employees worldwide, with over 80 nationalities working together as a team. From our origins in Brighton, UK, FDM now has 19 centers located across North America, Europe and Asia-Pacific and is now on the FTSE4Good Index. 

Dedicated to Diversity, Equity and Inclusion  

FDM Group’s mission is to make tech and business careers accessible for everyone. Our diverse team of 80+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer that is listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability or any other status protected by federal or provincial law, gets the chance they deserve.