Service Designer- Various Locations across the UK

FDM is a global business and technology consultancy seeking Service Designers to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role based in one of the various office locations in the UK including Leeds, Manchester, London, Telford and Worthing. 

We are seeking a number of Service Designers to join our dynamic team and play a pivotal role in delivering high quality service design and UX for a large end customer. Working closely with Senior Project/Programme Delivery Leadership and other Subject Matter Experts, you will help drive quality standards/outputs across one or multiple Programme Delivery areas. This is an exciting opportunity to contribute to/lead specific initiatives within significant programmes of work.

Responsibilities:

• Act as a recognised Subject Matter Expert in Service Design, providing authoritative guidance and being sought out for expertise across and beyond assigned work.
• Set strategic direction for services by thinking end‑to‑end about how journeys connect across channels, touchpoints, and the wider organisation.
• Design, create, and validate holistic services and journeys (online and offline), taking full accountability for design quality and outcomes.
• Influence product and service direction by defining new value propositions, setting future service visions, and articulating the value of design.
• Use evidence, data, and insight to inform decisions, evaluate usability, and continuously optimise services.
• Lead and facilitate large‑scale workshops and collaborative sessions, influencing stakeholders through evidence‑based design approaches.
• Strengthen service design capability by coaching and mentoring, sharing best practice, and supporting the design community at a senior level.
• Improve ways of working by defining tools, templates, and processes, embedding sustainable service design, removing barriers, and mitigating delivery risk.

• Strong user‑centred mindset, demonstrating empathy, user focus, and evidence‑ and context‑based design.
• Proven experience in service design methods, including Design Thinking, journey mapping, and working across multiple design methodologies.
• Experience in wireframing, sketching, rapid prototyping, and producing designs for web and mobile using design systems.
• Ability to work effectively in agile environments, with strong communication, problem‑solving, and stakeholder‑influencing skills.
• Experience facilitating workshops and collaborative sessions, including with large or diverse stakeholder groups.
• Strong understanding of accessibility, security, and sustainability considerations in service design.

Preferred:

• Experience designing services in the public sector, including knowledge of the Service Standard.
• Familiarity with Adobe CC, the GOV.UK Design System, and experience supporting or acting as a Service Assessor.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension