Business Support Manager – (Charlotte, NC) 

Job Summary

The Business Support Manager for the organization provides critical operational, analytical, and administrative leadership to support the end‑to‑end delivery, governance, and optimization of platform—serving commercial, corporate, and global banking clients. The role manages key business processes, reporting, projects, financial routines, and compliance activities that help ensure operational excellence and client experience.

This position is based in Charlotte, NC and supports a large, complex business unit with cross‑functional interaction across Technology, Product, Operations, Risk, and Client Teams.

Key Responsibilities

Operational & Business Management

• Manage diverse administrative and operational functions supporting financial controls, budgeting, personnel processes, audit, compliance, and business continuity. 
• Support leadership with reporting, analytics, and coordination of business routines (scorecards, KPIs, headcount reporting, cost allocations, etc.).
• Oversee operational cadence and ensure alignment to business priorities, enterprise policies, and regulatory expectations.

Project & Process Management

• Lead and coordinate cross‑functional projects supporting enhancements, implementations, operational readiness, risk remediation, and process improvements.
• Partner with Technology and Product teams on platform updates, workflow improvements, and issue resolution.
• Maintain documentation, procedures, and governance frameworks relevant to services.

Risk, Audit, & Compliance

• Manage audit/compliance routines, ensuring functions adhere to internal policies, data standards, controls, and regulatory requirements.
• Identify operational risks, analyze root causes, and support mitigation strategies.

Financial & Performance Management

• Support financial planning activities including budget forecasting, cost tracking, and performance analysis.
• Provide operational insights and recommendations to drive efficiency and cost optimization across the organization.

Stakeholder Engagement & Communication

• Serve as a liaison across Global Banking, Operations, and Technology teams.
• Develop executive‑level presentations, updates, and reporting packages summarizing performance, risks, and initiatives.
• Facilitate communication across business partners to ensure alignment and timely execution.

Required Skills & Qualifications

(skills aligned with published Business Support Manager expectations)

• Thorough knowledge of business unit operations, banking products, and/or financial processes.
• 5+ years of experience in business support, operations, financial management, or project management.
• Strong analytical skills; ability to handle data, reconcile variances, and produce clear insights.
• Excellent proficiency in Excel, PowerPoint, Word, and Outlook; ability to create executive‑ready reporting.
• Ability to manage multiple priorities, meet deadlines, and work in a fast‑paced environment.
• Strong communication and relationship‑building skills across cross‑functional partners.
• Experience in digital banking, treasury services, payments, cash management, or related functions preferred.

Preferred Skills

• Knowledge of treasury management platforms.
• Experience in audit, risk management, or compliance functions.
• Familiarity with Agile, process improvement, or operational excellence methodologies.
• Experience working with technology teams on platform updates or incident management.

Work Environment

Client emphasizes an in‑office culture, responsible growth, and collaborative working models across teams. Roles typically require on‑site presence with flexibility depending on business needs, consistent with broader Business Support Manager job structures at the bank.