About The Role

FDM is a global business and technology consultancy seeking a Product Support Engineer to work for our client within the Financial services sector. This is initially a 6 months contract with very good prospects to extend and will be a hybrid role that will be based in Luxembourg.

Our client is seeking an Product Support Engineer to join a global support team. This is a hands-on position providing dedicated onsite IT support to the Luxembourg office while collaborating closely with global IT teams across Europe and beyond. The role will serve as the primary IT contact for local users, delivering 1st and 2nd line support across a broad range of business-critical systems and technologies. This is an excellent opportunity for a proactive and customer-focused IT professional who enjoys working independently while contributing to a global technology environment.

Responsibilities:

Provide 1st and 2nd line technical support to internal users across desktop, laptop, mobile, and business applications.
Act as the primary IT contact for the Luxembourg office, ensuring timely resolution of incidents and service requests.
Support and administer Microsoft technologies including Windows 11, Microsoft 365, Exchange Online, Azure Active Directory, and Group Policy.
Manage PC and Mac hardware deployment, imaging, software installations, and device lifecycle management using Microsoft Intune.
Work with third-party vendors and service providers to resolve technical issues and maintain service quality.
Support remote access technologies including VPN, VDI, and GlobalProtect VPN, ensuring secure connectivity for end users.
Assist with video conferencing solutions, meeting room technology, and collaboration tools, including Zoom.
Collaborate with global IT teams on infrastructure projects, system upgrades, and continuous improvement initiatives.

About You

Proven experience in an IT Production Support, Service Desk, or End User Support role, with strong customer service skills and the ability to work effectively both independently and within a global team.
Technical knowledge of Microsoft Windows 11, Microsoft 365, Exchange Online, Hybrid Azure Active Directory, Group Policy, and Microsoft Intune.
Experience supporting PC/Mac hardware, mobile devices, MDM solutions, software deployment, and end-user computing environments.
Knowledge of VPN, VDI, basic networking concepts, video conferencing technologies (ideally Zoom), and ticketing systems such as ServiceNow or Jira.
Fluent in English and French, with experience working in an ITIL environment and an interest in cloud technologies including Azure, SharePoint, OneDrive, and Microsoft 365.
Minimum of 2 years' experience in IT Production Support, Service Desk, End User Computing Support, or a similar technical support role.

Your application process

Interested candidates are kindly requested to submit their CVs in English.

Here's how it works: Application – Telephone Interview – Client Interview

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
lunch vouchers

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