Skills Lab Coach

• Demonstrate Business Analysis fundamentals (process modelling, user stories, acceptance criteria, requirements documentation).
• Coach consultants on BA tools and techniques (e.g., BPMN, use cases, Visio, data flow diagrams).
• Facilitate simulated stakeholder workshops and BA scenario-based assessments.
• Provide coaching on consulting mindset, change readiness, and client communication skills.
• Facilitate and lead engaging Skills Lab sessions that promote hands-on learning.
• Provide personalized feedback and support tailored to individual consultant needs.
• Assess consultant performance through observation, interviews, and assessment tools.
• Deliver constructive feedback, document assessment results, and log coaching conversations.
• Design and implement practical projects aligned with learning objectives.
• Foster a collaborative and motivating learning environment.
• Participate in recruitment by evaluating candidates’ ability to learn and apply new concepts.
• Conduct mock interviews tailored to industry roles and expectations.
• Guide consultants in creating professional resumes using FDM templates.
• Support Sales by acting as a subject matter expert during client calls and proposal development.
• Serve as a technical mentor within Consultant PODs, offering guidance on problem-solving.
• Travel to client sites to support consultants during their initial placement.
• Provide on-site coaching to ease consultant transitions and ensure alignment with client expectations.
• Observe and document client technologies, workflows, and skill requirements.
• Share client insights with Skills Lab leadership to inform and improve training programs.
  

• Postgraduate degree (or higher) in an IT-related field.
• 3–5 years of experience as a Business Analyst or similar role, ideally within Agile environments.
• Experience in project delivery, requirements gathering, stakeholder engagement, and BA documentation standards.
• Strong ability to learn new technologies quickly and translate them into training materials.
• Excellent communication, presentation, and facilitation skills.
• Strong analytical problem‑solving skills and the ability to coach both technical and functional concepts.
• Ability to collaborate effectively with non-technical stakeholders on technical solutions
• Comfortable working in fast-paced, team-oriented environments
• Highly organized with strong multitasking and prioritization skills
• Solid understanding of the Software Development Lifecycle (SDLC) and Agile methodologies
• Demonstrated experience coaching or mentoring junior BAs or business stakeholders.
• Hands-on experience with BA frameworks (BABOK, BPMN, Agile BA techniques).
• Experience delivering change initiatives (organizational, process, or technology transformation).
  

• Databases: MySQL, Microsoft SQL Server, other RDBMS
• Data & Analytics: Power BI, Tableau, Microsoft SSIS, Cloud Analytics
• Requirements management tools: Azure DevOps,ServiceNow, JIRA, Confluence, Clarity
• UI/UX Design & Process mapping tools: Lucidchart, Bizagi, MS Visio, Axure, SketchFlow
• Automation: Microsoft Power Platform, PEGA, Blue Prism, UiPath, Automation Anywhere
• Business Practices: Project/Product Management, Business Analysis, Agile methodologies
• Change management models: ADKAR, Prosci, Kotter

About FDM  

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead. 

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth. 

🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe 
🚀 25,000+ careers launched – and counting 
🤝 300+ trusted client partners 

Committed to Diversity, Equity and Inclusion  

Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.