FDM is a global business and technology consultancy seeking a Technical Business Analyst to work for our client within the public sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role that will be based in Manchester.
We are seeking an experienced Technical Business Analyst to support a strategic technology transformation programme. The organisation is currently operating legacy software that is no longer fit for purpose and is looking to define future business requirements, develop a target operating model, and undertake a formal procurement process to identify and implement a replacement solution.
The successful candidate will play a key role in understanding current business processes, eliciting and documenting requirements, defining future-state operating models, supporting procurement activities, and ensuring business needs are translated into clear solution requirements for potential suppliers.
Responsibilities
Requirements Elicitation & Analysis
- Lead workshops and stakeholder interviews to capture, challenge and document business requirements.
- Analyse current systems, processes, and ways of working to identify pain points and opportunities for improvement.
- Produce high-quality business requirements, functional requirements, user stories, use cases and process documentation.
- Facilitate consensus across stakeholders with varying priorities and requirements.
- Define and maintain requirements traceability throughout the programme lifecycle.
Business Process & Operating Model Design
- Conduct current-state ("As-Is") process analysis and mapping.
- Design future-state ("To-Be") processes aligned to business objectives and technology capabilities.
- Support the development of Target Operating Models (TOMs) covering people, process, technology and governance considerations.
- Identify process improvement and transformation opportunities.
Procurement & Tender Support
- Work closely with procurement and business stakeholders to support the technology procurement process.
- Develop detailed requirements documentation for use in Requests for Information (RFI), Requests for Proposal (RFP), Invitations to Tender (ITT) and supplier evaluation activities.
- Support the development of evaluation criteria and supplier assessment frameworks.
- Participate in supplier demonstrations, evaluations and solution assessments.
- Assist with gap analysis between business requirements and proposed vendor solutions.
Stakeholder Management
- Build strong relationships across business, technical, operational and procurement teams.
- Present findings, recommendations and requirements documentation to senior stakeholders.
- Manage stakeholder expectations and facilitate decision-making throughout the programme.
Delivery Support
- Support solution selection and implementation planning.
- Work alongside project managers, technology teams and suppliers to ensure requirements are understood and delivered.
- Contribute to change impact assessments and business readiness activities as required.