Project Manager (Client Fulfilment Change Team)- London

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Project Manager (Client Fulfilment Change Team)- London

About The Role

FDM is a global business and technology consultancy seeking a Project Manager / Business Analyst to work for our client within the Financial Services sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking an experienced Project Manager / Business Analyst to join their Client Fulfilment Change team. The successful candidate will be responsible for leading complex strategic, regulatory, remediation and business transformation initiatives across the client fulfilment function. This role combines strong project delivery expertise with business analysis capability, working closely with stakeholders across Operations, Technology, Risk, Compliance, Legal and business teams to deliver meaningful business outcomes.

Responsibilities:

Lead medium to large scale strategic, regulatory, remediation and transformation initiatives across the Client Fulfilment division.
Define project scope, delivery plans, timelines, milestones, dependencies and target outcomes.
Analyse, document and validate business requirements, ensuring alignment between business needs and delivery objectives.
Facilitate workshops and stakeholder discussions to assess current state processes and define future state operating models.
Coordinate delivery activities across business, operations, technology, risk, compliance, legal and support functions.
Identify, track and manage project risks, issues and dependencies throughout the project lifecycle.
Prepare and present project updates, recommendations and status reports to stakeholders and governance forums.
Support solution design, implementation and continuous improvement initiatives, including process simplification and automation opportunities.
Ensure all delivery activities align with governance standards, regulatory requirements and audit expectations.
Build effective relationships with stakeholders across Client Services, Financial Crime Risk, Compliance, Legal, Operations, Data and Technology teams.

About You

7 to 10 years' experience delivering strategic transformation, regulatory change, remediation programmes and business change initiatives within Financial Services.
Proven experience working as a Project Manager, Business Analyst or in a hybrid PM/BA capacity on complex front to back change programmes.
Strong understanding of business processes, controls, operating models and change delivery methodologies.
Experience working with stakeholders across Operations, Technology, Risk, Compliance, Legal and business functions.
Strong requirements gathering, process mapping and business analysis skills, including current state and target state assessments.
Experience facilitating workshops, stakeholder interviews and governance forums.
Excellent project planning, risk management, issue management and reporting capabilities.
Strong analytical, problem solving and communication skills with the ability to influence senior stakeholders.
Experience using project delivery and documentation tools such as JIRA, Confluence, Microsoft Project, Microsoft Excel, PowerPoint and Visio.
Knowledge of Client Onboarding, KYC, AML, Client Lifecycle Management, Financial Crime Risk or regulatory remediation programmes would be highly advantageous.
Exposure to data transformation, target operating model design, process improvement and automation initiatives is desirable.
Experience within Investment Banking, Capital Markets, Commodities Trading or a related Financial Services environment is preferred.
Minimum of 7 years' experience in project delivery, business analysis and change management within Financial Services.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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