ServiceNow Engineer- London, Bristol or Edinburgh

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Bristol, Edinburgh, London

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ServiceNow Engineer- London, Bristol or Edinburgh

About The Role

FDM is a global business and technology consultancy seeking a experienced ServiceNow Engineer to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in either London, Bristol or Edinburgh.

Our client is seeking an experienced ServiceNow Engineer to support a critical CMDB transformation programme. The project has aggressive timelines, with a target to significantly enhance CMDB accuracy, Discovery coverage, and Service Mapping capabilities over the next three months.

The successful consultants will play a key role in designing, configuring, and optimising ServiceNow Discovery and Service Mapping across complex on-premise and cloud environments.

Responsibilities:

Support the delivery of a large-scale ServiceNow CMDB Improvement Programme.
Configure, administer and optimise ServiceNow Discovery capabilities.
Develop and maintain custom Discovery patterns.
Design and implement Service Mapping solutions across business-critical services.
Create and maintain integrations using Graph APIs and other API technologies.
Ensure accurate population and maintenance of the CMDB.
Identify, troubleshoot and resolve Discovery and Service Mapping issues.
Collaborate with infrastructure, cloud and application teams to improve asset and service visibility.
Support cloud resource discovery and mapping activities across enterprise environments.
Contribute to CMDB governance, data quality and platform best practices.

About You

Strong hands-on experience with ServiceNow Discovery.
Proven experience delivering CMDB transformation or optimisation programmes.
Expertise in Service Mapping implementation and configuration.
Experience writing and maintaining custom Discovery Patterns.
Strong understanding of ServiceNow CMDB architecture and best practices.
Experience integrating ServiceNow with external platforms via APIs, including Graph APIs.
Ability to troubleshoot complex Discovery and Service Mapping issues.

Technical Skills:

Candidates should possess a strong understanding of several of the following technologies:

Infrastructure & Networking

Network devices and protocols
Firewalls, load balancers and network architecture
Windows and Linux server environments
Virtualisation technologies

Cloud

Microsoft Azure
Hybrid cloud environments
Cloud infrastructure discovery and inventory management

ServiceNow

CMDB
Discovery
Service Mapping
MID Servers
Custom Pattern Development
API Integrations
ITOM

Desirable Experience:

ServiceNow ITOM certification(s).
Experience within large-scale enterprise transformation programmes.
Knowledge of cloud governance and infrastructure management.
Exposure to multi-cloud environments.

Ideal Candidate:

You will be a hands-on ServiceNow SME with a proven track record of delivering Discovery and Service Mapping solutions within complex enterprise environments. You will be comfortable working closely with infrastructure, networking and cloud teams while driving rapid improvements to CMDB quality and service visibility. Given the pace of the programme, candidates must be able to hit the ground running and operate with minimal supervision.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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