All Locations
London

About The Role

FDM is a global business and technology consultancy seeking a Jira Administrator and Platform Improvement Specialist to work for our client within the Education sector. This is initially a 3-6 month contract with very good prospects to extend and will be a hybrid role that will be based in London.
 
Our client is seeking an experienced Jira Administrator to assess, improve and stabilise an established Jira environment within a large and complex organisation. This is a hands-on administration role focused on reviewing platform configuration, governance, permissions, workflows and operational processes before implementing lasting improvements. Jira will be the primary focus, with additional responsibility for reviewing and improving Aha! and Airtable. The successful candidate will help deliver a more secure, scalable and supportable platform estate while ensuring knowledge transfer to the permanent engineering team.
 
Responsibilities:
 
  • Review and assess the existing Jira environment, identifying configuration, governance, security and operational issues across the platform.
  • Analyse projects, workflows, permissions, automation, integrations and plugins, including the use of Xray, to identify improvement opportunities.
  • Develop and implement a prioritised remediation plan that improves platform stability, maintainability and scalability.
  • Collaborate with platform engineers, service management teams and platform users to understand requirements, address recurring issues and improve release management processes.
  • Produce comprehensive documentation and complete a structured handover to support ongoing platform administration.

About You

  • Proven experience administering and configuring Jira within a large or complex organisation, including projects, workflows, permissions, issue types, screens, automation and integrations.
  • Experience conducting Jira platform reviews or health checks and implementing improvements to governance, security, usability and maintainability.
  • Ability to investigate platform issues through configuration analysis, stakeholder engagement and review of support requests.
  • Strong documentation, knowledge transfer and stakeholder communication skills.
  • Desirable: Experience with Aha!, Airtable, Xray, Jira release management functionality or ServiceNow. 

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. 
 
Diversity and Inclusion
 
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
 
Why join us
 
  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension
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