FDM is a global
business and technology consultancy seeking a User Researcher to work with our
global systems integrator client, supporting a number of high-profile discovery
initiatives across a large-scale business transformation programme. You will play
a key role in helping delivery teams understand user needs, shape service
improvements, and ensure evidence-based decision-making throughout the
discovery phase.
This is initially a
4-month assignment starting as soon as possible, with a predominantly remote,
UK-based working arrangement and occasional travel to client sites in Bristol,
Blackpool, or a client office location for workshops and stakeholder engagement
activities.
This is an excellent
opportunity for an experienced User Research professional who enjoys hands-on
delivery, working within multidisciplinary teams, and influencing the design
and delivery of user-centred services.
All candidates must
hold or be eligible to go through SC clearance prior to starting in the role.
About the Role
We are seeking a
User Researcher to plan, conduct, and communicate user research activities
across multiple discovery projects. You will work closely with Delivery
Managers, Business Analysts, Designers, Product stakeholders, and technical
teams to develop a deep understanding of user behaviours, needs, and pain
points.
The role is
delivery-focused, supporting discovery teams in generating actionable insights
that influence service design, business decisions, and future delivery
roadmaps. You will be responsible for selecting appropriate research methods,
engaging with users and stakeholders, and ensuring findings are clearly
documented and communicated.
You will operate as
part of a wider User-Centred Design (UCD) team, contributing to a collaborative
and evidence-led approach to service improvement.
Responsibilities
- Planning and conducting user
research activities across multiple discovery projects
- Selecting appropriate
qualitative and quantitative research methods to meet project objectives
- Recruiting and engaging
research participants
- Facilitating user interviews,
workshops, surveys, and observational research sessions
- Analysing research findings
and synthesising insights into clear recommendations
- Creating research outputs
including personas, user journeys, service maps, and insight reports
- Communicating findings to
delivery teams and stakeholders in a clear and actionable manner
- Collaborating with
multidisciplinary teams to ensure user needs are represented throughout
the discovery process
- Supporting evidence-based
prioritisation and decision-making
- Maintaining research
documentation and ensuring activities are delivered in line with agreed
timelines