FDM is a global
business and technology consultancy seeking a Content Designer to work with our
global systems integrator client, supporting a number of high-profile discovery
initiatives across a large-scale business transformation programme. You will play
a key role in creating clear, accessible, and user-focused content that helps
shape service improvements and supports evidence-based decision-making
throughout the discovery phase.
This is initially a
4-month assignment starting as soon as possible, with a predominantly remote,
UK-based working arrangement and occasional travel to client sites in Bristol,
Blackpool, or a client office location for workshops and stakeholder engagement
activities.
This is an excellent
opportunity for an experienced Content Design professional who enjoys hands-on
delivery, working within multidisciplinary teams, and influencing the design
and delivery of user-centred services.
All candidates must hold or be eligible to undergo SC
clearance prior to starting in the role.
About the Role
We are seeking a
Content Designer to create, review, and improve content across multiple
discovery projects. You will work closely with User Researchers, Delivery
Managers, Business Analysts, Service Designers, Product stakeholders, and
technical teams to ensure content meets user needs and supports excellent
service outcomes.
The role is
delivery-focused, supporting discovery teams in understanding user requirements
and translating complex information into clear, concise, and accessible
content. You will help shape content strategies, map content journeys, and
develop recommendations that improve the user experience.
You will operate as
part of a wider User-Centred Design (UCD) team, contributing to a collaborative
and evidence-led approach to service improvement.
Responsibilities:
- Creating and iterating
user-centred content for digital services and business processes
- Working closely with User
Researchers to understand user needs and behaviours
- Translating complex
information into clear, concise, and accessible content
- Conducting content audits,
content reviews, and gap analyses
- Developing content
structures, user journeys, and content designs that support service
objectives
- Collaborating with
multidisciplinary teams to ensure content aligns with user needs and
business goals
- Facilitating content
workshops and stakeholder engagement sessions
- Applying accessibility and
inclusive design principles to all content outputs
- Presenting content
recommendations and rationale to stakeholders and delivery teams
- Maintaining content artefacts
and ensuring deliverables are completed in line with project timelines