FDM is a global
business and technology consultancy seeking a Service Designer to work with our
global systems integrator client, supporting a number of high-profile discovery
initiatives across a large-scale business transformation programme. You will play
a key role in designing and improving end-to-end services, helping delivery
teams understand user and business needs while shaping future service
experiences through evidence-based design.
This is initially a
4-month assignment starting as soon as possible, with a predominantly remote,
UK-based working arrangement and occasional travel to client sites in Bristol,
Blackpool, or a client office location for workshops and stakeholder engagement
activities.
This is an excellent
opportunity for an experienced Service Design professional who enjoys hands-on
delivery, working within multidisciplinary teams, and influencing the design
and delivery of user-centred services.
All candidates must hold or be eligible to undergo SC
clearance prior to starting in the role.
About the Role
We are seeking a
Service Designer to support multiple discovery projects focused on
understanding, mapping, and improving complex business and operational
services. You will work closely with User Researchers, Content Designers,
Delivery Managers, Business Analysts, Product stakeholders, and technical teams
to identify opportunities for service improvement and design solutions that
meet both user and organisational needs.
The role is
delivery-focused, supporting discovery teams in understanding current service
challenges, identifying pain points, and designing future-state services that
improve user experience and operational efficiency. You will be responsible for
creating service design artefacts, facilitating workshops, and bringing
together research, business requirements, and operational insights to inform
project outcomes.
You will operate as
part of a wider User-Centred Design (UCD) team, contributing to a collaborative
and evidence-led approach to service improvement.
Responsibilities
- Planning and delivering
service design activities across multiple discovery projects
- Mapping existing and
future-state services, processes, and user journeys
- Analysing user research and
business requirements to identify service improvements
- Creating service blueprints,
journey maps, ecosystem maps, and other service design artefacts
- Facilitating workshops with
stakeholders, users, and delivery teams
- Identifying service pain
points, opportunities, and dependencies across complex environments
- Collaborating with User
Researchers, Content Designers, Business Analysts, and technical teams to
develop service recommendations
- Ensuring service designs
align with user needs, business goals, and operational requirements
- Presenting design
recommendations and service improvement opportunities to stakeholders
- Maintaining service design
documentation and ensuring deliverables are completed in line with agreed