About The Role

FDM is a global business and technology consultancy seeking a *Credit Sales Support* to work for our client within the *Financial Services* sector. This is initially a *03 months* - contract with the potential to extend and will be a *HYBRID* role that will be based in *Central London*.

Our client is seeking a Sales Middle Office Analyst to provide control and support functions for the Global Markets Division sales desks, working with increasing autonomy. The role combines routine processing, client follow-up and investigation of post-trade issues.

Responsibilities

Daily Trade Processing and Client Service
Trade processing: Ensure timely and accurate trade capture, amendments, cancellations, splits, conversions, validations and lifecycle events in Front Office systems.
Trade matching and fund allocations: Follow up on confirmations, validate and confirm trades, and process standard fund allocation requests. Resolve routine allocation issues and handle client-specific manual workflows.
Client communication: Respond actively to emails and telephone calls, including repeated follow-ups. If a final answer is not yet available, acknowledge the request and explain when an update or resolution is expected.
Position and fails management: Monitor and investigate positions through the sales blotter, and assist with the investigation and resolution of settlement fails.
Reconciliation and revenue support: Reconcile trader rates, deals, risk systems and electronic platforms, and support the tracking and verification of sales revenue.
Sales desk support: Investigate internal and external post-trade queries, support booking issue resolution and escalate complex matters appropriately.

About You

Requirements:

Education to A level standard or equivalent.

Middle Office or Back Office experience in credit products, with knowledge of credit product processes and Front Office systems.

Proficiency in Excel, including intermediate Excel skills.

Fluent English and clear written and verbal communication.

A rigorous, organised approach, attention to detail, analytical ability and problem-solving skills.

Ability to manage work autonomously, collaborate across disciplines and work under pressure.

Proactivity, reliability, integrity and sensitivity to operational risk.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us
Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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