FDM is a global business and technology consultancy seeking a Lead Service Engineer in Bristol to work for our client within the Finance sector. This is initially a 12-month contract.
You will be part of Commercial Lending as an Engineering Lead and seize a unique opportunity to influence the future of digital banking. Our client’s mission to build a bank of the future is driven by their extensive transformation programme. This role offers you the opportunity to work on ambitious projects within the Commercial Lending Platform, focusing on delivering exceptional digital journeys. If you're passionate about customer success, innovation, and leading transformative technology initiatives, this is the perfect opportunity for you.
Our client is creating exciting opportunities to improve customer experiences for our Commercial Cards clients for years to come. They’re looking for a Lead Service Engineer to drive the delivery of reliable, scalable and functionally rich software solutions. Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions.
As a Lead Service Engineer, you'll be tasked with a variety of responsibilities that are crucial to our client’s success, this is a senior leadership level role and will blend both technical expertise with great passion for coaching and developing people including advocation for team wellbeing.
Responsibilities
- Lead and mentor a team of engineers to ensure the successful implementation of projects and services
- Work within or lead cross-disciplinary teams by providing deep technical expertise, and leads the group in the resolution of service related and management issues, ensuring appropriate technical prioritisation
- Develop and maintain high-quality service standards, ensuring all operations are flawless and adhere to industry regulations
- Collaborate with feature teams and third parties to identify and implement creative solutions that align with business objectives
- Supervise the maintenance and enhancement of service infrastructure, ensuring its reliability and efficiency
- Monitor and analyse service performance metrics to continually improve the offerings
- Develop and document processes to improve operational efficiency and service quality
- The role accepts 24*7 accountability and ownership to support availability, currency, and performance
- Accountability for defining policy and standards specific to role, ensuring compliance in line with appropriate risk and budget management
- Develops and/or delivers budget plans for own area with guidance from senior colleagues
- Provides input into the development of IT Security policies, develops underlying procedures, and monitors their implementation for area of responsibility within the organisation
- Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues