Microsoft Office 365 Administrator - Remote

FDM is a global business and technology consultancy seeking a Microsoft Office 365 (MS365) Administrator to work for our client within the local government sector. This is initially an 8-week contract. 

You will manage the MS365 platform, including Teams, along with associated services and be the single point of contact for all changes, policy updates and upgrades. You will also be responsible for introducing new services and providing 3rd level and major incident support for all MS365 services. 

The successful candidate will report to the MS365 Manager within IT Operations. 

Responsibilities: 

• Manage all aspects of the MS365 platforms, including configuration and changes, whilst considering any impacts on interconnecting components (Azure AD, DNS etc) and aspects of space management, security and backups
• Maintain a good understanding of MS365 licensing, groups and user configuration. Assist with licenses audits and procurement activities as required
• Ensure the integrity and security of the MS365 tenant at all times, collaborating with the Cyber Security team or other parties, assist with or perform security reviews, general audits and policy adherence exercises as required, resolving any issues that arise promptly
• Create and maintain and publish an annual roadmap for MS365 and Teams developments, evaluate and deploy any new services and features as agreed (such as major MS365 and Teams releases), ensuring a smooth managed service transition via Change Control
• Work with scripting and automation tools to continuously improve and automate processes and ultimately service delivery to customers
• Act as the principal escalation point for the MS365 service to provide support for all issues relating to this service when they fail, liaising with in-house technical personnel and external suppliers as required, in order to restore service availability as soon as possible
• Produce comprehensive documentation including flowcharts, layouts, diagrams
• Work with the IT Trainer to produce materials for self-learning online training by staff throughout the organisation
• To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, though effective use of Office 365 and our internal IT systems and applications. 

Essential skills and abilities:  

• Excellent interpersonal and communication skills demonstrating the ability to effectively communicate, consult, influence and negotiate with a wide range of people at all levels with users, suppliers and service providers.  
• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs 
• Strong technical skills in diagnosing and troubleshooting hardware, software, and network issues
• Demonstrate effective use of Office 365 (incl. Teams, OneDrive, etc.) or willingness to undertake training during the probation period
• Demonstrable knowledge of large scale MS365 & Teams administration and configuration (5+ years) - certification level preferred
• Demonstrable knowledge of large scale (Azure) Active Directory and Authentication administration (5+ years)  
• Excellent knowledge of MS365 security controls and Cyber Security in general 
• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs 
• Demonstrable experience of running IT operational projects and delivering successfully to time and budget 
• Five plus years of demonstrable knowledge of large scale (Azure) Active Directory and Authentication administration, and SharePoint Administration 
• Five years plus experience of managing a MS365 Office security controls and Cyber Security environment 

Desirable skills and abilities:  

• Appropriate Project Management qualification (e.g. PRINCE2, Agile certification) or equivalent Professional experience 
• Appropriate Service Management qualification or equivalent professional experience (e.g. ITIL) 
• Certificate in Microsoft Exchange Online/Teams/ Microsoft Office 365 administration and configuration

• Career coaching and access to upskilling throughout your entire FDM career
• Initial upskilling pre-assignment that has been accredited by TechSkills  
• Assignments with global companies and opportunities to work abroad 
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
• Access to the Buy As You Earn share scheme