Trade Support Engineer - London

FDM is a global business and technology consultancy seeking a Trade Support Engineer to work for our client within the Finance sector. This is initially a 6 month contract with the potential to extend. This role is office based and is located in London. 

Our client is looking for a Trade Support Engineer to join the UK’s first regulated crypto trading house. The successful candidate will be part of a dynamic and experienced team bringing the features of traditional derivative markets to a new rapidly expanding area. In this role, you will help with the various technology systems needed to grow a new, regulated exchange.

Reporting to the Team Lead, this role holder will participate in the daily operations of the client’s globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants.

Responsibilities

• Respond to customer enquiries and issues promptly via various channels such as email, phone, or chat to diagnose the problem effectively
• Troubleshooting issues related to FIX protocol, application support, hardware, software, and connectivity issues using industry-standard tools, PCAP, Wireshark, etc
• Provide assistance with client onboarding to the Exchange platform, working with internal teams to get the client up and running and resolving any issues
• Assisting with API and Algo Conformance testing and certification
• Involvement in end-of-day settlement process and back office functions
• Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions
• Provide technical assistance and troubleshooting for hardware components, including, where necessary, workstations, servers, and networking equipment
• Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components
  
  

Requirements

• 5-year support experience in a financial organisation ideally banking
• Strong working knowledge of FIX protocol (4.0/4.4 and above)
• Troubleshooting Application Services, including API issues.
• Troubleshooting exchange connectivity issues
• Strong problem-solving and communication skills.
• Good client focus and appreciation of Customer Experience
• Able to multi-task efficiently and work under time pressure
• Familiarity with ITIL working practices
• Experience in supporting IT projects and workstreams

Why join us?

• Career coaching and access to upskilling throughout your entire FDM career
• Initial upskilling pre-assignment that has been accredited by TechSkills
• Assignments with global companies and opportunities to work abroad
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
• Access to the Buy As You Earn share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.