Application Support Manager - Chester

FDM is a global business and technology consultancy seeking an Application Support Manager to work for our client within the energy sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role based in Chester.

Our client is seeking Application Support Manager to take full ownership of their core business applications, with a strong focus on Oracle technologies. This is a standalone, self-directed role which would be perfect for someone who enjoys a varied technical landscape, thrives on solving complex problems, and can bridge the gap between technology and business needs.

In this role, you’ll be the go-to expert ensuring our application estate runs smoothly, efficiently, and securely — from troubleshooting and vendor management to user support and continuous improvement.

Responsibilities

• Take ownership of day-to-day support, maintenance, and enhancement of our Oracle-based business applications
• Be the primary point of contact for application-related incidents, requests, and upgrades
• Troubleshoot and resolve complex technical issues, proactively monitoring application performance and stability
• Collaborate with business stakeholders, end-users, and external vendors to deliver enhancements, manage upgrades, and implement best practices
• Manage integrations and reporting using the Microsoft suite (Excel, Power BI, SharePoint, etc.), ensuring seamless data flow and accessibility
• Maintain accurate documentation, including application configurations, support processes, and user guides
• Contribute to application lifecycle planning, helping the business assess needs, plan migrations, and evaluate future solutions

Requirements

• Minimum 3 years’ experience in an application support or systems administration role
• Expertise in Oracle platforms, with hands-on experience supporting Oracle-based applications (e.g., Oracle E-Business Suite, Oracle Cloud, or similar)
• Strong technical troubleshooting skills and the ability to diagnose and resolve complex issues independently
• Comfortable managing a broad application portfolio with limited oversight
• Practical knowledge of Microsoft tools: Excel, Power BI, SharePoint, Office 365
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
• Direct experience with Oracle E-Business Suite (EBS), Oracle Cloud, or similar ERP/enterprise systems
• Exposure to ITIL principles and service management frameworks (e.g., incident, change, and problem management)
• Basic SQL or scripting skills to assist in diagnostics or reporting tasks

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.