Operational Resilience & Crisis Management Lead- London

FDM is a global business and technology consultancy seeking an Operational Resilience & Crisis Management Lead to work for our client in the financial services sector. This role is a 6 month contract with the potential to extend and will be a hybrid role based in London.

The role will support the delivery of critical resilience capabilities and is essential in ensuring compliance with the UK Operational Resilience Regulations (effective Q1 2025) and strengthening the organisation’s ability to respond to and recover from disruption.  The ideal candidate will have a strong background in operational resilience within the Financial Services sector and be confident engaging with stakeholders at all levels to embed resilience into business-as-usual operations

• Lead the implementation and enhancement of operational resilience frameworks in line with UK regulatory requirements.
• Support the identification and mapping of Important Business Services (IBS), including setting and testing impact tolerances.
• Oversee the documentation and maintenance of Business Continuity Plans (BCPs) for complex services.
• Coordinate and facilitate crisis and incident management activities, including scenario planning and live response.
• Design and execute stress testing exercises, identifying vulnerabilities and recommending remedial actions.
• Deliver training and awareness sessions to embed resilience principles across the business.
• Collaborate with cross-functional teams to ensure resilience is integrated into change and restructuring initiatives.
• Translate complex regulatory and operational information into clear, actionable insights for business stakeholders.
• Provide regular reporting and updates to senior leadership and regulatory bodies.

• Minimum 5 years of experience in a similar role
• Proven experience in operational resilience, with a strong understanding of the UK Operational Resilience Regulations (2025).
• Background in the Financial Services industry, particularly in Health, Home, or Motor insurance.
• Demonstrated experience in crisis management, incident response, and business continuity planning.
• Strong understanding of stress testing methodologies and risk remediation planning.
• Excellent stakeholder management skills, with the ability to influence and engage at all levels.
• Exceptional written and verbal communication skills.
• Ability to distil complex information and identify contingency risks and mitigation strategies.
• Experience delivering training and embedding resilience culture across business units.
• Technical knowledge (e.g., risk modelling, systems resilience) is advantageous.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centers across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

 Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme