Dynamics 365 Developer - Customer Service- Remote

FDM is a global business and technology consultancy seeking a number of Dynamics 365 Developers to work for an end client within the public sector. This is initially a 6-month contract with the potential to extend and will be a remote role with the occasional travel to the client’s office in Solihull. 

The focus of these roles will be around Dynamics Customer Service, specifically hands-on coding for a suite of applications which have been built on top of a CRM. Our consultancy client has developed all of the systems across a variety of public services. The ideal candidate will have proven commercial experience and knowledge in Dynamics 365 Customer Services (ideally also Marketing & Sales), as well as Azure Logic Apps and C#. You will also possess a solid understanding and experience with APIs and Integrations.

Playing a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications. 

Responsibilities:

• Lead the design and development of custom solutions within Dynamics 365, ensuring they meet business needs and align with best practices
• Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation
• Customise and configure Dynamics 365 applications to meet specific business requirements
• Provide technical guidance and mentorship to junior developers and other team members
• Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications
• Create and maintain comprehensive documentation for all development and integration activities
• Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions
• Contribute to the growth of the Complex Case Management team capability

• Minimum of 5 years of experience in Dynamics 365 development and customisation
  
• Proficiency in Dynamics 365 and Power Platform hands-on development = CRM, Customer Services (D365 Sales and Marketing modules are nice to have).
• Strong knowledge of C# .NET, JavaScript, HTML, and SQL.
• Proven experience with Azure Logic Apps
• Strong experience in developing with APIs and Integrations.
• Working with and within DevOps practices

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 Employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.