AI Productivity Support Associate- London

FDM is a global business and technology consultancy seeking an AI Productivity Support Associate to work for our client within the finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London. 

Our client is seeking an AI Productivity Support Associate with a strong interest in learning and applying cutting-edge AI technologies to help corporate teams adopt and effectively use tools such as ChatGPT, DeepSeek, Llama, large language models (LLMs), and Copilot.

Responsibilities:

• Learn and familiarize yourself with our suite of AI tools and platforms, including ChatGPT, DeepSeek, Llama, LLMs, and Copilot.
• Provide hands-on assistance to end-users across all departments, helping them with tasks like prompt formulation, PDF summarization, Excel data analysis, and other AI-related functionalities.
• Conduct training sessions and workshops to educate staff on best practices for using AI tools effectively.
• Offer ongoing support and troubleshooting help for users, addressing issues and questions as they arise.
• Collect and document use cases, success stories, and feedback from employees to improve AI adoption strategies.
• Collaborate with the HK-based AI support team to share insights, coordinate support efforts, and contribute to developing user guides and documentation.
• Stay informed about updates and new features of AI tools and communicate these to users proactively.

• Copilot certified candidate preferred.
• Enthusiastic about AI and emerging technologies.
• Strong interpersonal and communication skills to assist and train users with varying levels of technical expertise.
• Eager to learn new tools and adapt to different workflows.
• Basic understanding of data handling in Excel and PDFs is a plus.
• Previous experience in IT support, training, or customer service is advantageous but not required.
• Ability to work independently, manage time effectively, and take initiative.
• Fluency in English; proficiency in Cantonese or Mandarin is a plus.
• Curious and eager to develop AI literacy.
• Patient and approachable when helping others.
• Detail-oriented in documenting workflows and use cases.
• Team player who enjoys collaborating with support teams and end-users alike.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension