Infrastructure Engineering & Support Engineer (experienced) - Iselin, NJ

• Line Manage the US AVP and AP resources and the US nightshift resources.
• Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate.
• Ensure that the BAU service is prioritized and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
• Investigate defects or problems; work with internal teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement.
• Follow the Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments.
• Upgrade or maintain software at a time when the impact to the business is minimized. Execute the failover for the Linux and application services as required.
• Create, maintain and review operational process and support documentation.
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
• Participate in planned weekend work as required.
• Perform monthly operating system security patching.

Strategic

• Ensure internal systems are managed to the highest standard by following industry best practice.
• Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle.
• Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes.

Leadership

• Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
• For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team’s service acceptance criteria.

Success Factors

• Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
• Be able to manage their time effectively and prioritize their own workload in order to meet changing demands from the business.
• A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
• Ability to engage with the business to effectively support the environment with some oversight.
• Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required.
• Maintain and troubleshoot backup systems.
• Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, data center server hardware infrastructure