FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.
The Client Delivery Manager (CDM) is a senior leadership role responsible for ensuring the
successful, high-quality, and timely delivery of services and projects to clients. This position
combines strategic oversight with hands-on leadership, managing the full project lifecycle
while fostering strong client relationships and driving organic growth within accounts. Acting
as the primary point of contact, you will anticipate and respond to evolving client needs,
support FDM consultants throughout their deployment, and serve as the critical link
between a client’s vision and its successful execution by the FDM team.
Key Skills
- Proven ability to deliver complex technical digital transformation projects and
programs.
- Expertise in managing client engagements and building strong relationships.
- Strong leadership and team management skills, including technical teams.
- Exceptional communication and presentation skills.
- Skilled in networking and promoting FDM’s brand.
- Experienced in developing client proposals and strategies to maximize ROI.
Key responsibilities:
Strategic Client Relationship Management
Act as the primary contact and strategic partner for high-value clients. Understand their
business strategy and evolving needs, manage expectations, and help shape requirements
for roles, services, or projects. Ensure FDM delivers against their strategic objectives as the
chosen delivery partner. Proactively network within client organizations to strengthen
relationships and identify opportunities for organic growth.
Delivery Oversight & Excellence
Lead, coordinate, and develop cross-functional, multi-disciplinary teams to ensure the
successful delivery of high-quality services and projects, on time, within budget, and to
scope. Provide strategic and technical expertise on best practices for delivering projects,
programs, or services, including identifying the skills and capabilities required to build
and sustain high-performing teams.
Financial & Commercial Management
Take accountability for margin integrity and improvement across key client accounts.
Manage and track budgets, monitor financial performance, and identify opportunities for
upselling and organic growth. Uncover new opportunities within existing client relationships
while ensuring profitability and sustainable delivery.
Team Leadership & Development – Leading, mentoring, coaching the team of Delivery and
Project Managers and other key roles assigned, to foster a culture of high performance,
collaboration and continuous improvement.
Quality, Continuous Improvement & Risk Management
Continuously review and enhance delivery processes and methodologies to ensure projects
and services meet time, cost, scope, and quality standards. Provide guidance on best
practices and foster a culture of continuous improvement across teams. Proactively identify,
mitigate, and manage risks and issues related to client accounts, projects, or programs,
ensuring robust governance and promoting industry-leading standards.
Go-to-Market (GTM)
Provide input into Go-to-Market activities, including defining project scope, identifying the
skills and expertise required for successful delivery, and supporting planning and estimation.
Contribute to the creation of Statements of Work (SOWs), Change Control Notices (CCNs),
and formal tender responses to ensure proposals are accurate, competitive, and aligned
with client needs.
Presentations & Thought Leadership
Be highly articulate and confident in public speaking, presenting to individuals, small groups,
and large audiences. Facilitate workshops and knowledge-sharing sessions to engage
stakeholders and disseminate critical information. Act as a thought leader by creating and
delivering impactful content, such as articles, blogs, and presentations that promotes best
practices and positions FDM as a trusted delivery partner.