Skills Lab Technical Coach

About this role

Coaches in Skills Lab are essential guides and mentors who facilitate learning through practice, offer tailored feedback, and motivate consultants to achieve their full potential. They play a crucial role in bridging the gap between theoretical knowledge and practical application, they help consultants gain confidence in their abilities, supporting them in applying skills in real-world situations by providing personalized feedback and support, enhancing the overall learning experience, and leading to better retention and mastery of skills. Coaches also play a crucial role in assessing FDM applicants' capabilities and fitness to join FDM, as well as support Sales analysing the clients' needs and aligning the Skills lab offering accordingly.

Duties and Responsibilities

· Lead and manage Skills Lab sessions, ensuring a productive and engaging learning environment

· Provide individualized feedback and support to consultants, addressing their specific needs and challenges

· Regularly evaluate consultants' performance through observation, one-on-one interview, and assessment tools

· Offer constructive feedback, highlighting strengths, suggesting areas for growth, marking, and uploading assessments results into the system, as well as logging the constructive feedback conversation with the consultants.

· Design and implement practical projects that align with the learning objectives.

· Foster a positive and motivating atmosphere, encouraging active participation and collaboration.

· Participate in the recruitment selection process by assessing candidates’ ability to learn new concepts and apply them in practical situations

· Lead mock interviews by simulating real interview scenarios tailored to the industry and job roles consultants are targeting

· Assist consultants in crafting professional resumes that effectively highlight their skills and achievements using FDM official templates

· Support Sales by acting as a SME aiding account managers in client calls and proposal creation

· When required, act as technical mentor in a Skills Lab Consultant POD by guiding consultants and showing them the way to solve some technical problems

What we look for

· Degree and above in an IT related field.

· Relevant Industry experience of 2+ years.

· Proven ability to learn new technologies and generate training documentation in a timely manner

· Exceptional communication and presentation skills

· Excellent analytical and demonstrated problem solving skills both technically and functionally

· Demonstrated ability to work closely with non-technical business owners on a technical solution.

· Works well in a fast-paced environment and within a team

· Highly organized and able to manage multiple priorities

Essential Skills

Candidates should possess two or more of the following qualifications, depending on the primary practice they will be joining:

· Linux / Linux Administration

· SQL

· Bash Scripting

· Networking

· IT Security

· Cloud Architecture and Administration (AWS, MS Azure, and Google Cloud

· Python

Desirable Skills

· Python Libraries (Pandas / Numpy)

· MS Excel

· ETL / Data Warehousing

· Data Engineering

· ServiceNow, JIRA and Confluence

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

🌍 Global impact – 19 centers across North America, APAC, the UK, and Europe

🚀 25,000+ careers launched – and counting

🤝 300+ trusted client partners

Committed to Diversity, Equity, and Inclusion

Tech careers should be for everyone. With 80+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.