Client Engagement Manager - London

FDM is a global technology consultancy that partners with leading organisations to deliver innovative IT solutions. The Client Engagement Manager (CEM) is a pivotal role responsible for leading the successful, high-quality, and timely delivery of services and projects to clients.

This position requires taking ownership of delivery outcomes, driving operational excellence, and ensuring strong client engagement. You will lead project coordination, proactively manage risks, and act as the primary point of contact for clients.

The CEM is expected to influence decision-making, guide teams, and ensure alignment between client objectives and FDM’s delivery capabilities.

Responsibilities

• Lead and manage key client relationships, serving as the primary contact for all delivery matters, understanding their objectives, anticipating future needs, and influencing decisions.
• Proactively identify growth opportunities and strengthen partnerships across the client organisations
• Manage daily delivery operations to ensure projects meet deadlines, budgets, and quality standards, while guiding teams to maintain high performance
• Oversee project budgets and financial performance, supporting commercial discussions and identifying growth opportunities while safeguarding profitability
• Lead and mentor consultants and delivery teams, promoting collaboration, accountability, and ensuring clear objectives are set with resources needed to succeed
• Drive continuous improvement, managing risk, and uphold governance standards to optimise delivery processes for efficiency and quality
• Contribute to proposal development including Statements of Work (SOWs) and Change Control Notices (CCNs) by providing input on scope, resource planning, and estimation to support competitive and accurate proposals
• Deliver engaging presentations and workshops for clients and internal stakeholders, acting as a confident public speaker and thought leader
• Create impactful content and lead knowledge‑sharing sessions to promote best practices and drive innovation

About FDM 

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.