Jira Administrator- London

FDM is a global business and technology consultancy seeking a Jira Administrator to work for our client within the Insurance sector. This is an initial 3 month contract with strong potential to extend and will be a hybrid position based in London.

Our client is looking for an experienced Jira Administrator to manage, configure and optimise their Jira Cloud platform as part of their wider SDLC tooling. The role ensures Jira effectively supports engineering, product, and operational teams, while maintaining a stable, compliant and scalable service. You will collaborate closely with senior engineers and cross‑functional stakeholders, taking ownership of platform improvements and integrations that enhance the overall user experience.

Responsibilities:

• Administer and configure Jira Cloud, including project setup, workflows, issue types, screens, fields, and scheme management.
• Design, implement and maintain automation rules, global settings and system configurations supporting SDLC processes.
• Manage and optimise integrations, including Confluence, ServiceNow (existing MVP), and test management tooling such as Xray.
• Gather requirements from engineering, product and business teams, translating them into scalable Jira solutions.
• Provide user onboarding, training, documentation, troubleshooting support, and assist with audit and compliance requirements.

• Proven experience as a Jira Administrator supporting enterprise‑scale Agile/SDLC environments.
• Strong hands‑on expertise with Jira Cloud Administration, including workflow design, automation, permissions, and integrations.
• Experience integrating Jira with ServiceNow and exposure to test management solutions such as Xray (or similar tools).
• Confident communicator able to work with both technical and non‑technical stakeholders to deliver effective platform solutions.
• Minimum 5+ years’ experience administering Jira within regulated or complex technology environments.