Contract Demand Lead- Telford

FDM is a global business and technology consultancy seeking a Contract Demand Lead to work for our client within the Global System Integration sector. This is initially a 6 month contract with the potential to extend and will be a Hybrid role that will be based in Telford. 

Our client is seeking individuals who are looking to work across multiple portfolios, help bring new business and play a crucial role in ensuring we consistently meet and exceed client expectations.

You will receive full training and ongoing support as you step into this fast‑paced and highly valued role. As a Contract Demand Lead, you are instrumental in ensuring high‑quality, compliant responses are delivered to the client within agreed timelines.

Responsibilities:

• Manage incoming client cost requests from receipt through to formal response, ensuring all activities meet contractual requirements.
• Collaborate closely with portfolio teams, delivery teams, Contract Demand Lead colleagues, and subject matter specialists to create accurate, high‑quality responses.
• Maintain a complete and auditable data trail for all demand requests to support MI reporting, compliance, and governance.
• Ensure all quality checks, governance steps, and approvals are completed before issuing any response to the client.
• Act as a process subject matter expert, supporting colleagues unfamiliar with Demand Management processes and helping resolve queries.
• Monitor progress of requests to ensure deadlines and SLA commitments are met across all stakeholders.
• Support team colleagues by providing cover where necessary, ensuring continuity of service and daily completion of responses when required.
• Contribute to a strong team culture focused on excellent client experience and continuous improvement.

• Strong communication skills, with the ability to work confidently with colleagues across delivery, commercial, finance, and portfolio functions.
• Stakeholder management capability, ensuring smooth coordination between multiple internal teams.
• Effective planning and organisational skills, including the ability to manage multiple concurrent requests in a fast‑paced environment.
• Exceptional attention to detail, particularly in data capture, audit compliance, and quality assurance tasks.
• Understanding of finance principles relevant to cost estimation and request processing.
• Competent in Microsoft Office tools, including SharePoint, Teams, Outlook, Excel, and Word.
• Familiarity with Atlassian Jira and JQL to track and manage request progress (training available if needed).
• Ability to work flexibly, including occasional extended hours, to ensure responses are submitted within SLA requirements.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension