Change Coordinator

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Change Coordinator located in Plano, TX or Charlotte, NC  to support a project in the Banking  sector. Involvement in this project is anticipated to last initially 12 but may be extended.

This role will be hybrid with requirements to be in office 3  days per week.

• Responsible for capturing and refining business and/or system requirements (based on specialization).
• Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the engineering team to refine the requirement into specifications that can be executed by the team.
• Possess a working knowledge of the business and/or technical domain based on their specialization.
• Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).
• Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Determines the impact of modifications and enhancements on the application.
• Acts as the product(s) subject matter expert to support scope and requirement decisions.
• Ensures changes to the application are compliant with bank standards and policies.
• Assists users and development team with application testing and troubleshooting and may help configure test solutions to validate functional and system needs.
• Identifies, document and troubleshoot application related problems.
• Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.
• Creates, maintains, and presents training materials for end-users. Individual contributor.

Key responsibilities include coordinating and facilitating the Release Management process, managing dependencies, providing visibility into the progression of a Technology Change Request (CRQ), and promoting enterprise change management principles.

Minimum 3 Years of Experience

Required Skills
• Experience with Remedy
• In partnership with the Development Teams and Scrum Masters, create and manage CRQs 
with high-quality change detail.
• Facilitate dependency management/risk management/impediment removal for CRQ 
approvals.
• Ensures impediments to CRQ creation and approvals are resolved quickly and protects the 
teams from outside disruptions to delivery.
• Responsible for providing CRQ status updates and status on delivery/timelines/impediments 
to stakeholders and leadership.
• Release preparation, implementation and post implementation activities including 
communications, CRQ approvals, QA, resource planning, end to end coordination, evidence 
collection and postproduction verification.
• Reduce failure rate of TCRB QA by executing appropriate internal QA routines prior to 
submission
• Be a trusted business partner with Production Operations, TCRB, and GIS PMO.
• Identify opportunities to streamline CRQ processes, and/or improve quality.
• Ensure and update team on compliance with Enterprise Change policies and guidelines.
• Promote/facilitate communication and collaboration to support value delivery and honor 
commitments.
• Ensure Enterprise Change Management and other policy requirements for technology 
solutions are met.

Desired Skills
• High level of understanding of Change and Release Management
• Excellent written and oral communication skills to communicate effectively with technical 
and non-technical team members and stakeholders.
• Attention to detail
• Software Development Life Cycle (SDLC) knowledge and/or experience.
• Effective management of priorities. Ability to juggle multiple demands and reprioritize as 
necessary to align with changing business objectives.
• Experience working in an Agile environment using Scrum, XP, Kanban, Scaled Agile 
Framework (SAFe), or other scaling model is desired.

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

🌍 Global impact – 19 centers across North America, APAC, the UK, and Europe

🚀 25,000+ careers launched – and counting

🤝 300+ trusted client partners

Committed to Diversity, Equity, and Inclusion

Tech careers should be for everyone. With 80+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.

Additional Considerations

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.