All Locations
London

About The Role

FDM is a global business and technology consultancy seeking a Futures IT Support to work for our client within the Financial Services sector. This is initially a 12‑month contract, with the potential to extend, and is a fully office‑based role located in London.

Our client is seeking a senior, hands‑on Front Office Trading Systems Support Analyst to join their London trading operation. This role supports Futures trading and post‑trade settlement systems, acting as first‑line technical and functional support for front‑office and clearing workflows.

In this highly visible position, you will work closely with Traders, Operations, Technology, and Infrastructure teams to ensure high‑availability trading, resilient exchange connectivity, and stable end‑to‑end processing across front‑office and settlement platforms.

Responsibilities:
 
  • Provide real‑time front‑office support for Futures trading systems, monitoring order flow, executions, positions, and exchange connectivity across EMEA market hours.
  • Support and troubleshoot trading and settlement platforms, including front‑office execution and downstream clearing and reconciliation processes.
  • Manage and investigate exchange connectivity and session stability, diagnosing issues related to messaging, latency, connectivity drops, sequencing, and platform behaviour.
  • Perform production incident management, including triage, trader and stakeholder communication, root‑cause analysis, and contribution to post‑incident reviews.
  • Support change and release activities, including testing, UAT coordination, production readiness checks, and controlled deployments.
  • Work closely with Infrastructure and vendor teams to resolve application, network, and environment‑related issues impacting trading or settlement.
  • Enhance system monitoring and operational resilience, leveraging existing monitoring tools to identify issues early and reduce MTTR.
  • Assist with reporting, automation, and operational improvements, streamlining support processes and improving system transparency.
  • Ensure system behaviour aligns with regulatory and operational requirements, supporting controls related to FCA, EMIR, and exchange obligations.

About You

  • 7–20 years of experience supporting trading or market‑facing systems within Financial Services.
  •  Strong knowledge of Futures trading workflows, including execution, clearing, and settlement lifecycles.
  • Hands‑on experience with Futures trading and settlement platforms, such as: Trading Technologies (TT) for front‑office execution ION and/or FIS for post‑trade processing and settlement.
  • Strong troubleshooting skills with the ability to diagnose issues across applications, messaging, connectivity, and infrastructure layers.
  • Experience working with system monitoring and alerting tools, and responding effectively to live production issues.
  • Proficiency in scripting or automation (e.g. Python, Shell, PowerShell) for diagnostics, reporting, or process improvement is preferred but not mandatory.
  • Solid understanding of networking fundamentals (TCP/IP, session management, latency sensitivity) in a trading environment.
  • Previous front‑office or trading‑floor support experience, comfortable working in high‑pressure, time‑critical situations.
  • Good understanding of regulatory frameworks such as FCA and EMIR, and their impact on trading system operations and controls.
  • Strong communication skills, with the ability to work effectively with Traders, Operations, Technology, and external vendors.

About Us

We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion:

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us:

  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension
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