Application Support Analyst (Insurance)- London

FDM is a global business and technology consultancy seeking an Application Support Analyst to work for our client within the Insurance sector. This is initially a 6‑month contract with strong potential to extend and will be a hybrid role based in London.

We are seeking an Application Support–focused professional who is comfortable working in a fast‑paced service environment, supporting core insurance systems and troubleshooting complex technical and business issues. This role blends hands‑on system support, SQL‑driven investigation, and close collaboration with underwriting and policy administration teams. It will suit someone who has worked in a support or service desk environment and who brings strong analytical capability and technical fluency.

Responsibilities:

 Application & Technical Support

• Experience working in an application support, service desk, production support, or similar operational role within Insurance.
• Strong SQL querying skills and ability to analyse data issues (comfortable reading, writing, and troubleshooting SQL).
• Exposure to scripting or programming logic (e.g., Python, VBA, JSON, XML, or similar), with a practical, problem‑solving mindset—not full‑time development.
• Ability to investigate technical and business issues logically, identify root causes, and drive resolutions.
• Understanding of core insurance concepts such as policy administration, risk writing, and underwriting workflows.
• Comfortable in unstructured, high‑demand environments (BAU + change).
• Quick learner, able to adapt to new systems and processes (e.g., Saberfish‑RiskWrite).

Nice to Have

• Lloyd’s of London market experience.
• Specialty lines or complex commercial insurance background.
• Experience supporting policy admin, underwriting, or risk platforms.
• Exposure to continuous improvement, process optimisation, or dual BAU + change roles.

We are a business and technology consultancy and one of the UK’s leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia‑Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award‑winning employer and is listed on the FTSE4Good Index.

Diversity & Inclusion

FDM Group is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by law.

Why Join Us:

• Career coaching, mentoring and continuous upskilling throughout your FDM career
• Assignments with global companies and opportunities for international work
• Options to re‑skill and build a non‑linear career path within technology and business change
• Workplace pension and annual leave